Hotel Night Auditor

Overview

Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will be the first point of contact during the night shift, managing front desk responsibilities, verifying daily financial transactions, and maintaining the safety and security of our property. Your proactive approach and hospitality expertise will contribute to a welcoming environment that keeps guests satisfied and staff supported through every shift.

Duties

• Greet guests warmly upon arrival, providing excellent customer service and addressing their needs with professionalism and enthusiasm
• Check guests in and out efficiently using property management systems (PMS) such as OPERA or similar reservation platforms
• Conduct nightly audits of financial transactions, including billing, payments, and account adjustments to ensure accuracy and compliance
• Prepare detailed shift reports, including guest incidents, financial summaries, and operational updates for management review
• Monitor security cameras and perform routine property inspections to uphold safety protocols and prevent theft or damage
• Handle guest inquiries via phone or in person with courteous phone etiquette, resolving issues promptly through customer service problem-solving skills
• Assist with emergency procedures, hotel safety protocols, and guest relations to ensure a secure environment for all visitors and staff

Experience

• Previous experience in hospitality management or hotel front desk operations is highly preferred
• Familiarity with hotel management software such as OPERA or other property management systems (PMS) is essential
• Multilingual or bilingual abilities are a strong advantage for communicating with diverse guests
• Proven customer service skills with a focus on guest relations and problem resolution in a fast-paced environment
• Knowledge of hotel emergency procedures, night audit processes, and resort experience is beneficial
• Strong phone communication skills combined with excellent hospitality etiquette to foster positive client interactions
• Experience working in a hotel setting that emphasizes guest services, front desk operations, and property security

Join us to be part of a vibrant team dedicated to delivering memorable guest experiences around the clock. Your expertise will help us maintain our reputation for excellence while ensuring every night at our hotel runs smoothly!

Pay: $16.00 per hour

Benefits:

• Employee discount

Work Location: In person