Hotel Night Auditor

Overview

Join our dynamic hospitality team as a Hotel Night Auditor, where your energy and attention to detail will ensure seamless overnight operations and exceptional guest experiences. In this vital role, you will be the first point of contact during the night shift, managing front desk responsibilities, handling guest inquiries, and maintaining accurate financial records. Your proactive approach will contribute to the smooth functioning of our hotel while providing warm, professional service that leaves a lasting positive impression on our guests. This paid position offers an exciting opportunity to develop your hospitality management skills in a fast-paced environment.

Duties

• Welcome and assist guests during the overnight hours with check-in, check-out, and general inquiries using hospitality reservation systems such as OPERA or similar property management systems (PMS).
• Conduct nightly audits to verify all financial transactions, update guest accounts, and ensure accuracy in billing processes.
• Monitor hotel security by conducting CCTV surveillance, inspecting premises for safety concerns, and following hotel emergency procedures when necessary.
• Respond promptly to guest requests, resolve issues with customer service problem-solving skills, and provide exceptional guest relations to enhance overall satisfaction.
• Maintain detailed shift reports, incident logs, and audit documentation to ensure compliance with hotel policies and standards.
• Coordinate with housekeeping and maintenance teams to address guest needs and facility issues during the night shift.
• Handle phone communication professionally, demonstrating excellent phone etiquette while managing reservations, inquiries, and internal communications.

Qualifications

• Proven experience in hospitality management or front desk operations within a hotel or resort environment.
• Familiarity with property management systems (PMS), especially OPERA or equivalent platforms.
• Strong customer service skills with the ability to problem-solve quickly and effectively under pressure.
• Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively.
• Knowledge of hotel emergency procedures, guest services protocols, and night audit processes.
• Excellent phone communication skills coupled with professional phone etiquette.
• Previous resort experience is a plus for understanding high-volume guest interactions and complex property operations.
• Ability to work independently during overnight hours while maintaining high standards of hospitality and security.

This role is ideal for motivated individuals passionate about delivering outstanding hospitality experiences while ensuring operational excellence through meticulous attention to detail and proactive communication. Join us in creating memorable stays for our guests—your energy makes all the difference!

Pay: $16.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person