Hotel Night Auditor

Position Summary

Holiday Inn Gas South is seeking a dependable, detail-oriented, and customer-focused Night Auditor to join our Front Office team.

The Night Auditor is responsible for overseeing hotel operations during overnight hours, delivering exceptional guest service, completing daily financial reconciliation, and ensuring the accuracy of hotel records and reports.

This position requires an individual who can work independently, maintain a professional attitude, handle guest concerns, and ensure a smooth transition between overnight and morning operations.

The ideal candidate will have previous hotel front desk experience, strong organizational skills, and familiarity with HotelKey Property Management System (PMS) or similar hotel operating systems.

Key ResponsibilitiesFront Desk & Guest Services

• Provide friendly, professional, and efficient guest service throughout the overnight shift.
• Process guest check-ins, check-outs, room assignments, and reservation modifications using HotelKey PMS.
• Verify guest identification, payment methods, and reservation information.
• Respond promptly to guest requests, complaints, and service concerns.
• Answer incoming telephone calls and assist with reservations and general hotel inquiries.
• Monitor guest accounts, outstanding balances, and payment authorizations.
• Maintain accurate guest information and documentation in HotelKey.
• Assist with early departures, late arrivals, and walk-in reservations.
• Follow IHG brand standards and hotel service expectations.

Night Audit & Financial Responsibilities

• Complete the daily night audit process using HotelKey PMS.
• Verify room rates, room charges, taxes, and applicable adjustments.
• Reconcile daily guest transactions, credit card payments, and cash activity.
• Review guest folios for accuracy and resolve discrepancies.
• Verify room revenue, occupancy, and financial reports.
• Review and reconcile applicable restaurant and other hotel charges posted to guest accounts.
• Ensure all required transactions are posted correctly before completing the daily audit.
• Generate, review, and distribute required night audit reports.
• Investigate and document financial discrepancies for management review.
• Ensure the hotel business date is properly closed and advanced according to established procedures.
• Maintain accurate records of daily financial activity.

Overnight Hotel Operations

• Monitor hotel activity to maintain a safe, secure, and welcoming environment.
• Respond appropriately to guest emergencies, disturbances, and unusual situations.
• Follow established safety, security, and emergency procedures.
• Conduct routine inspections of designated public areas when required.
• Communicate maintenance concerns, out-of-order rooms, and operational issues to the appropriate departments.
• Maintain cleanliness and organization of the front desk, lobby, and surrounding work areas.
• Ensure all overnight operational tasks and checklists are completed.
• Prepare necessary reports and information for the incoming morning team.

Communication & Accountability

• Maintain detailed shift notes documenting guest concerns, incidents, and unresolved issues.
• Communicate important information to the Front Office Manager and incoming front desk associates.
• Report billing discrepancies, maintenance issues, and guest complaints promptly.
• Follow hotel policies regarding attendance, punctuality, confidentiality, and professional conduct.
• Complete assigned duties without requiring constant supervision.
• Demonstrate sound judgment when handling situations during hours when management may not be physically present.

Qualifications & Requirements

Required:

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Basic computer proficiency and ability to learn hotel operating systems.
• Basic accounting, cash-handling, and mathematical skills.
• Ability to work independently and make sound decisions.
• Strong attention to detail and organizational skills.
• Ability to multitask and remain professional during challenging situations.
• Reliable attendance and punctuality.
• Ability to work the established overnight schedule consistently.

Preferred:

• Previous hotel front desk or night audit experience.
• Experience using HotelKey PMS.
• Familiarity with hotel night audit procedures and financial reconciliation.
• Previous experience working in an IHG-branded hotel.
• Knowledge of hotel reservations, payment processing, and guest account management.

Physical Requirements

• Ability to stand or sit for extended periods during an eight-hour shift.
• Ability to walk throughout designated hotel areas as needed.
• Ability to lift or move up to 25 pounds when necessary.
• Ability to operate computers, telephones, printers, and standard office equipment.
• Ability to respond promptly to overnight guest and operational needs.

Work Schedule & Attendance Expectations

This position requires a consistent overnight schedule:

Sunday, Monday, Tuesday, Wednesday, and Thursday
11:00 PM – 7:00 AM

The selected candidate must be available to work all scheduled shifts, including holidays that fall on regularly scheduled workdays.

Dependability is essential, as the Night Auditor is responsible for critical overnight operations and daily financial closing procedures.

What We Are Looking For

We are seeking an individual who demonstrates:

• Dependability: Arrives on time and consistently fulfills scheduled responsibilities.
• Accountability: Takes ownership of assigned tasks, financial accuracy, and operational responsibilities.
• Integrity: Handles confidential guest information and financial transactions responsibly.
• Professionalism: Maintains a positive attitude and provides excellent guest service.
• Attention to Detail: Ensures accurate financial reporting and guest account management.
• Independence: Works effectively with minimal supervision during overnight hours.
• Teamwork: Communicates effectively and supports the overall success of hotel operations.

Equal Employment Opportunity

Holiday Inn Gas South is an Equal Opportunity Employer. We are committed to maintaining a professional, respectful, and inclusive workplace. Employment decisions are made without regard to legally protected characteristics.

Pay: $16.50 - $17.00 per hour

Expected hours: 40.0 per week

Benefits:

• Employee discount
• Paid time off

Experience:

• Hotel front desk: 3 years (Required)
• HotelKey or PEP PMS: 1 year (Required)
• Guest services: 3 years (Required)

Shift availability:

• Overnight Shift (Required)

Ability to Commute:

• Duluth, GA 30097 (Required)

Work Location: In person