Hotel night shift leader

About the role

To support, lead and motivate the team to meet sales, profit and compliance targets. To run shifts and, working unsupervised, to achieve the following daily:

• hotel guests’ welfare and security
• excellent customer service
• serving food and drinks to the correct specification
• maintaining a clean, safe and legal workplace
• adhering to Wetherspoon’s standard operating procedures (SOPs) and company policies

We’re looking for people with a can-do attitude who are not afraid of hard work. You need to be a motivated and enthusiastic team player, with strong leadership and communications skills. You’ll need to manage priorities in a fast-paced environment, delegate tasks effectively, provide constructive feedback and support the team to achieve high standards.

What you can expect:

• competitive rate of pay
• £1 extra per hour, for hours worked during midnight–5.59am
• bonus scheme – earn up to 22% of your pay
• a complimentary meal and a drink, when working
• 20% discount on all food, drinks and hotel accommodation (for you and up to three guests), when not working
• availability of guaranteed-hours contracts
• paid holiday
• free shares in the company (after 18 months’ service)
• loyalty reward (additional holiday, after five years’ service)

Duties include:

To oversee and guide the hotel operation, leading by example, demonstrating how to complete tasks, motivating and coaching associates and team leaders to:

• deliver consistently high standards of cleanliness, quality, service, maintenance and atmosphere (CQSMA), managing any results which fall below expectations.
• ensure that hotel-opening and -closing procedures are adhered to.
• be welcoming to customers – maintaining high levels of customer management on every shift.
• manage check-ins, check-outs and aftercare.
• be aware of, and knowledgeable about, all promotions, events and new products in your pub.
• maintain the highest standards of cleanliness by adopting our clean-as-you-go philosophy for all areas.
• respond to any customer feedback in a positive and helpful manner.

In addition, to:

• conduct regular security checks, including fire safety checks, reporting any issues.
• be responsible for evacuation, in case of emergency; liaising with the team, guests and emergency services.
• maintain office administration, in line with company policies and general data protection regulations (GDPR).
• assist in achieving all financial targets set for the pub by taking proactive steps to build sales and control costs.
• know your competitors and their current pricing/activities.
• know your customer base (local businesses, students, shoppers).
• be accountable for all relevant product-ordering, delivery and stock management of hotel items, including setting stock levels, checking, counting, storage, reconciliation and loss investigation.
• manage stock-holdings and minimise wastage.
• assist in achieving all people-related targets (including daily management of rotas and break allocation), conduct new starter inductions and ensure that all training is completed to the required standard and within set time frames.
• report maintenance issues and manage maintenance contractors while on site.
• ensure that all accidents, incidents and serious food complaints are recorded in line with company procedures.

To support, lead and motivate the team to meet sales, profit and compliance targets. To run shifts and, working unsupervised, to achieve the following daily:

• hotel guests’ welfare and security
• excellent customer service
• serving food and drinks to the correct specification
• maintaining a clean, safe and legal workplace
• adhering to Wetherspoon’s standard operating procedures (SOPs) and company policies

We’re looking for people with a can-do attitude who are not afraid of hard work. You need to be a motivated and enthusiastic team player, with strong leadership and communications skills. You’ll need to manage priorities in a fast-paced environment, delegate tasks effectively, provide constructive feedback and support the team to achieve high standards.

Essential requirements

All of the training which we provide will teach you everything you need to know to succeed, but there are a few essential requirements you’ll need to start:

• Have a proof of right to work
• Have a bank account in your own name
• Be able to converse in English and to understand the language to complete training and other duties associated with your job role.
• Have a fixed place of residence within reasonable travelling distance of your place of work.
• Basic computer literacy

Progression and development:

As a shift leader, you are not expected to take responsibility for any tasks which you have not been trained to do as part of the shift leader academy.

If you would like to progress in Wetherspoon, speak to your pub manager about the opportunities available to you; these may include:

• Wetherspoon apprenticeship academy
• Training for a different role (bar/kitchen)
• Management academy
• Advanced management academy

Learn new things, get recognised for your efforts and gain skills which will last for ever!

Wetherspoon promotes an inclusive working environment where everyone is welcome.

When you’re at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we’ll ensure that you have the skills and knowledge you need for a great career with us.

If a high number of applications is received, this vacancy may close early.