Hotel Operation Manager

Company Overview

Hotel Clover 769 North Bridge Road is a boutique hotel located in Kampong Glam, Singapore, offering a refined experience that blends simplicity with luxury in a dynamic hospitality environment.

Job Summary

We seek a hands-on Hotel Operations Manager to lead daily hotel operations across departments, enhance service quality, and collaborate with teams and service providers to deliver exceptional guest experiences and operational excellence.

Responsibilities

Oversee daily operations of Rooms, Food & Beverage, Housekeeping, Engineering, Security, and outsourced services to ensure seamless hotel functioning

Manage Front Office, Housekeeping, and other operational teams to maintain high service standards and operational efficiency

Identify and implement improvements in operational productivity, cost control, sustainability, and guest satisfaction

Support Front Office staff with guest check-ins, check-outs, inquiries, and special requests to enhance guest experience

Address guest feedback and complaints promptly with professional service recovery actions

Assist in staff scheduling, manpower planning, and daily operational coordination to optimize workforce deployment

Supervise and mentor team members to uphold service quality, operational standards, and productivity targets

Facilitate staff training, onboarding, and performance monitoring to develop team capabilities

Coordinate with outsourced service providers and contractors to ensure compliance with service agreements and operational requirements

Monitor operational issues and coordinate timely corrective actions to maintain smooth hotel operations

Respond effectively to operational emergencies, unexpected situations, or manpower shortages as needed

Maintain clear communication and coordination between operational departments and hotel management

Perform additional duties as assigned by the Hotel Manager or General Manager

Preferred competencies and qualifications

Relevant experience in hotel operations, hospitality, or related operational management roles

Familiarity with hotel operational standards, guest flow management, and team supervision, preferably with Duty Manager, Assistant Operations Manager, or Front Office leadership experience

Strong leadership, communication, and stakeholder management skills to lead diverse teams and collaborate with internal and external partners

Proactive, hands-on approach with strong problem-solving skills to manage fast-paced operational challenges calmly and effectively

Knowledge of manpower planning, cost control, and operational efficiency principles

Willingness to work shifts, including weekends and public holidays

Proficiency in English; additional language skills are advantageous but not mandatory

Other Information

Benefits

Competitive salary package

Performance-based incentives, where applicable

Annual leave and medical benefits

Training and professional development opportunities

Career progression within hotel operations

Staff meals and benefits, where applicable

Supportive and collaborative work environment

Opportunity to work in a dynamic, multicultural hospitality setting

How to Apply Interested candidates are invited to submit their CV/resume along with relevant qualifications and employment experience. We welcome applicants with strong hotel operations experience seeking broader operational leadership roles.

We are a boutique hotel, Hotel Clover 769 North Bridge Road, situated in Kampong Glam. We offer a simplicity in luxury.