Hotel Operations Manager (BOH) | Morris Inn

The University of Notre Dame is more than a workplace; it is a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by our Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person—mind, body, and spirit. Here, you will find a deep sense of belonging, a culture that prioritizes well-being, and the opportunity to grow your career while being a force for good in the world. Whether contributing to world-class research, shaping the student experience, or supporting the University’s mission in other ways, you will be part of a dedicated team working to make a meaningful impact on campus and beyond. At Notre Dame, your work matters, and so do you!

The University of Notre Dame Operations, Events, and Safety(UOES) division is currently hiring for a full-time Operations Manager (BOH) within The Morris Innin our campus Hospitality department. The UOES Division oversees the University's event management, hospitality, and customer service functions, while also supporting student life, academic initiatives, research activities, and annual milestone celebrations.

The Operations Manager (BOH) is a high-energy leader responsible for the "heart of the house" operations across the Morris Inn and McKenna Hall. This role requires a strong presence across both properties. A proactive focus on the cleanliness and visual excellence of all guest rooms, dining venues, and shared campus environments is essential to the success of this role. By overseeing a diverse team of room attendants, housepersons, and overnight custodians, the Operations Manager ensures that every corner of the property meets elite standards. This leader cultivates an environment of both enjoyment and excellence, seamlessly connecting technical systems like HotSOS with a philosophy of deeply personalized, high-touch service.

Key Focus Areas:

• Operational Excellence: Maintaining rigorous cleanliness standards for guest rooms, Rohr’s, Café J, Morris Inn public spaces and the McKenna Hall offices and public spaces

• Dynamic Leadership: Leading high-energy morning/afternoon huddles and fostering a positive, inclusive environment for a large, diverse team.

• Technical Proficiency: Serving as a subject matter expert in HotSOS to manage room boards, track productivity, and streamline maintenance and front desk communication.

• High-Touch Service: Overseeing the Turndown team to ensure a luxury evening experience that anticipates guest needs.

• 24-Hour Continuity: Providing strategic direction to the Overnight Supervisor to ensure public spaces and office corridors are pristine for the start of the business day.

• Education Qualifications: High school diploma or GED

• Experience: 1 to 2 years

• Degree Qualifications:

• Skill Qualifications: Customer service oriented, able to lead/motivate of 10+ associates, detail oriented, organized

Pay Rate: commensurate with experience

The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, national or ethnic origin, sex, disability, veteran status, genetic information, or age in employment. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and complies with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a). We strongly encourage applications from candidates attracted to a university with a Catholic identity.