Hotel Operations Manager

Operations Manager (Will be required to cover shifts)

This is a working manager position. We’re looking for a hands-on experienced and dynamic Hotel Operations Manager to lead and oversee the day-to-day operations of our hotel. As the Hotel Operations Manager, you will play a crucial role in ensuring the smooth and efficient functioning of various departments, providing exceptional guest experiences, and maintaining high standards of service.
The ideal candidate should have strong leadership skills, a strategic mindset, and a deep understanding of hotel management.

Responsibilities

Responsibilities

• Oversee and coordinate daily hotel operations to ensure a seamless guest experience
• Develop and implement operational policies and procedures to enhance efficiency and service quality
• Collaborate with department heads, including front desk and housekeeping to optimize workflows
• Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed
• Manage and optimize hotel budgets, controlling expenses and maximizing revenue
• Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards
• Ensure compliance with all health and safety regulations, conducting regular inspections
• Develop and maintain positive relationships with vendors, suppliers, and local businesses
• Handle guest concerns and complaints with professionalism and a commitment to resolution
• Stay informed about industry trends and best practices to drive continuous improvement
• Cover front desk shifts regularly
• Directly manage the housekeeping department and front office
• Effectively and professionally communicates with departments and GM
• Oversee maintenance department to ensure PM’s are completed correctly, assist to review work orders and determine outside needs
• Conduct periodic walk through/visual inspections of all property assets to determine condition, establish maintenance priorities and highlight need for improvement areas
• Informs management of hazardous situations, emergencies or threats to the safety and security of hotel guests, staff and assets
• Improve profitability by increasing revenues, customer satisfaction and staff productivity.
• Control budgets by planning and monitoring expenditures, prices, cash flow, and sales volumes; develop control procedures; monitor results.
• Make decisions about the most appropriate methods and procedures for maintaining financial records based on internal controls, professional standards, and applicable regulations.
• Planning the marketing, promotional activities and operational activities of the restaurant.
• Oversee housekeeping operations in accordance with established guest service, quality and sustainability standards.
• Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Ensure Public space is clean and bathrooms/pool/fitness is stocked at all times for guest amenities
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Perform other duties as requested by management.

Requirements and Skills

• Proven experience in hotel operations management, with a track record of successful leadership
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficiency in hotel management software and Microsoft Office applications
• Demonstrated ability to drive revenue growth and optimize operational efficiency
• Leadership and team management skills, fostering a positive and collaborative work environment
• Knowledge of health and safety regulations and best practices
• Flexibility to work irregular hours, weekends, and holidays as needed
• Commitment to delivering exceptional guest experiences and maintaining high standards of service
• Will be required to work nights, weekends and holidays
• Will be required to work in a fast-paced environment

Benefits

• Medical, Dental, and Vision Insurance for Full Time Staff
• Life Insurance for Full Time Staff
• 401(k) Retirement Plan
• Paid Time Off
• Employee discount

Skills & Qualifications

• Organized with a sense of urgency
• Competitive, self-motivated and a self-starter.
• Leadership skills including problem solving and ability to multi-task
• Attention to detail, good follow through, and communication skills
• Previous hotel experience preferred
• Previous restaurant experience preferred