Hotel Operations Manager

About Company: WOWSTAYZ is a growing boutique hospitality brand focused on distinctive stays, experiential properties and guest-first hotel operations. We work with hotels and resorts across destinations in India, helping transform promising properties into well-run, guest-ready hospitality experiences through strong operations, service standards, team development and brand-led management. Our approach is hands-on. We believe great hotels are built through attention to detail, capable teams and consistent execution.

For someone joining our operations team, this means working across different properties, solving real operational challenges and playing a direct role in shaping how each WOWSTAYZ property performs and grows.

Role Description : WOWSTAYZ is looking for a hands-on Hotel Operations Manager who can take ownership of a boutique property from its setup stage through opening and into stable operations.

This is not a routine hotel management role.

You will be responsible for helping transform a property into a fully functioning WOWSTAYZ hotel, setting up operations, building teams, implementing standards, training staff, evaluating infrastructure, supporting procurement, property auditing and ensuring that the property delivers the experience our guests expect from our brand.

If you are someone who can walk into a property and understand what needs to be done before the first guest walks through the door , this role is for you.

Key Responsibilities:

• Manage pre-opening and property setup activities
• Assess operational readiness and identify gaps
• Support room, housekeeping, front office and F&B setup
• Coordinate operational supplies, equipment and vendors
• Support hiring, training and development of hotel teams
• Implement SOPs, checklists and service standards
• Conduct property inspections and operational audits
• Monitor cleanliness, guest experience and service quality
• Identify operational issues and implement corrective actions
• Support properties until they achieve stable, independent operations

What are we looking for:

• 3–4 years of hands-on hotel operations experience
• Experience across Front Office, Housekeeping, F&B and hotel operations
• Strong understanding of hotel standards and operational requirements
• Experience in staff training and team management
• Strong problem-solving and decision-making skills
• Ability to take ownership and work independently
• Willingness to travel to WOWSTAYZ properties

The role in one line

Setup → Build the Team → Train → Open → Stabilise → Audit

If you can walk into a hotel, understand what needs to be improved and make the operation work, we’d like to hear from you.

Please send your CV at [email protected]