Hotel Operations Manager

The hotel operations manager oversees the daily running of a hotel to ensure high service standards, smooth department coordination, and strong profitability. The operations manager manages day-to-day workflows across multiple departments and reports directly to the general manager (GM). While the GM focuses on high-level strategy and long-term financial growth, the operations manager handles tactical, hands-on execution.

Responsibilities:

• Department Coordination: Supervise key areas like the front desk, housekeeping, maintenance, and food and beverage to keep operations seamless.
• Guest Experience: Ensure high customer satisfaction from check-in to check-out, resolving complaints quickly and professionally.
• Staff Management: Handle hiring, training, daily shift scheduling, and performance monitoring for operational staff.
• Budget and Inventory Control: Monitor daily expenses, manage departmental budgets, and oversee inventory supply levels to prevent shortages or waste.
• Quality and Safety Compliance: Maintain health, safety, and brand regulatory standards across the property.

Qualifications:

• Education: A bachelor’s degree in hospitality management, business administration, or a related field is often preferred for larger properties.
• Experience: 3 to 5 years of hospitality management experience, including supervisory roles.
• Skills: Strong leadership, problem-solving, verbal communication, and organizational skills under pressure.

Hilton experience preferred.

About Company

Guests applaud the newly renovated guestrooms at Doubletree by Hilton Fort Worth S Conference Center, featuring luxurious new bedding and flat-screen televisions. Step into our hotel to feel the warmth of modern décor merging contemporary and Texan influences. Situated off I-35W at I-20, six miles from Downtown Fort Worth and within 30 minutes of both DFW Airport and Arlington, this hotel provides a central location, plus perks that assure the utmost in comfort.

With Stockyard's history, Sundance Square excitement, and the highlights of the Ft Worth Cultural District only moments away, guests enjoy an endless supply of entertainment near the hotel's Fort Worth, TX location. A trip to nearby Arlington affords even more fun at attractions like Six Flags Over Texas and the famed Cowboys Stadium.