Hotel Operations Manager

Requirements:

• Relevant tertiary qualification in Hospitality Management or a related field.
• Minimum 2 years’ experience in a Hotel Manager or similar senior role.
• Strong leadership and staff management skills.
• Experience in remote, bush, or off-grid environments will be highly advantageous.
• Basic knowledge of maintenance, stock control, and food service operations.
• Valid driver’s license (advantageous).
• Solid understanding of hospitality compliance, health & safety and risk management.
• Confident communicator with the ability to lead teams and engage guests professionally.
• Hands-on leadership style with strong attention to detail.
• Excellent organizational and time-management ability.
• High attention to detail and problem-solving skills.
• Strong customer service orientation and guest relations.
• Computer literate (reservations systems, email, basic reporting).
• Ability to work flexible hours, including weekends and public holidays.

Responsibilities:

• Oversee the daily operations of the hotel, ensuring smooth and efficient running.
• Manage all hotel departments (front office, housekeeping, food & beverage, maintenance).
• Ensure smooth day-to-day operations across all areas.
• Monitor occupancy rates, bookings, and revenue performance.
• Implement and maintain operational policies and procedures.
• Ensure high levels of guest satisfaction and service excellence.
• Handle guest complaints and resolve issues promptly.
• Maintain a welcoming and professional atmosphere.
• Ensure staff productivity and high service standards.
• Ensure clear communication and collaboration across all hotel departments.
• Monitor service delivery, productivity levels and operational readiness.
• Monitor daily cash-ups, variances, voids and operational risks.
• Manage incident reporting and corrective actions.
• Oversee online guest feedback and reputation platforms.
• Experience in Managing lodges in remote areas

Work type: Live - in Position

Location:Katberg Mountain Resort and Hotel

Job Type: Full-time

Pay: Up to R20 000,00 per month

Ability to commute/relocate:

• Eastern Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

• lodge/resort management: 2 years (Preferred)

Work Location: In person