Hotel Operations Manager

Job Summary

We are seeking a dynamic and energetic Hotel Operations Manager to lead and oversee the daily functions of our hospitality establishment. In this pivotal role, you will ensure exceptional guest experiences by managing hotel operations, supervising staff, and maintaining high standards of service. Your leadership will drive operational excellence, optimize revenue, and foster a welcoming environment that reflects our commitment to hospitality excellence. This position offers an exciting opportunity for a motivated professional to make a significant impact in a vibrant hotel setting.

Responsibilities

• Oversee all aspects of daily hotel operations, including front desk, guest services, housekeeping, maintenance, and food & beverage departments
• Supervise and manage hospitality teams, ensuring team members deliver outstanding customer service aligned with hotel standards
• Implement and monitor hotel policies, procedures, and guest service standards to enhance guest satisfaction
• Manage hospitality management systems such as Property Management Systems (PMS) and reservation platforms to ensure smooth operations
• Oversee budgeting, financial management, and revenue management strategies to maximize profitability while controlling costs
• Lead human resources functions including staffing, training, performance evaluations, and conflict resolution
• Maintain compliance with safety regulations and uphold property management standards to ensure a secure environment for guests and staff

Skills

• Proven experience in overseeing daily hotel operations with strong supervisory skills
• Excellent leadership abilities with experience managing hospitality teams and human resources functions
• Proficiency in hotel management software such as Property Management Systems (PMS) and hospitality reservation systems
• Strong financial acumen with experience managing budgets, financial operations, and revenue strategies
• Exceptional customer service skills with the ability to handle guest relations professionally and effectively
• Multilingual or bilingual capabilities are highly desirable for effective communication with diverse guests and staff
• Knowledge of hotel guest service standards, front desk operations, multi-line phone systems, and phone etiquette
• Experience in hospitality management within resort or hotel environments is preferred
• Ability to communicate clearly through managerial channels and foster teamwork across departments

Join us as a Hotel Operations Manager where your leadership will shape memorable guest experiences while driving operational success. We value energetic professionals who thrive in fast-paced environments and are passionate about delivering top-tier hospitality services.

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person