Hotel Operations Manager

Operations Manager – Aloft Hotel

Salary: $51,000–$60,000 per year | Full-Time

We are seeking an experienced, hands-on Operations Manager to join our Aloft hotel leadership team. Working closely with the General Manager, the Operations Manager helps lead daily hotel operations, develop and support associates, maintain Marriott/Aloft brand standards, and deliver an exceptional guest experience.

This is a hands-on leadership position for someone who enjoys hospitality, takes ownership, and is comfortable working across multiple departments in a fast-paced hotel environment.

What We Offer

• $51,000–$60,000 annual salary, based on experience
• Paid Time Off (PTO)
• Health Insurance
• 401(k)
• Marriott Hotel Employee Discounts
• Career growth and development opportunities
• Marriott-branded hotel experience and training
• Supportive, team-oriented work environment

Key Responsibilities

• Oversee daily hotel operations, including Front Desk, Housekeeping, Maintenance, Night Audit, and Food & Beverage.
• Lead, coach, train, and support hotel associates while promoting a positive and accountable work environment.
• Maintain a visible management presence throughout the hotel and assist departments during busy periods.
• Monitor arrivals, departures, occupancy, room inventory, guest requests, and daily hotel activity using StayPMS.
• Ensure accurate guest billing, payment processing, cash handling, refunds, adjustments, and shift reconciliation.
• Respond to guest concerns and provide professional and effective service recovery.
• Work closely with Housekeeping to ensure guestrooms are clean, inspected, and ready for arriving guests.
• Coordinate with Maintenance to address guestroom and property issues promptly.
• Support W XYZ bar, Re:Fuel, and other Food & Beverage operations as needed.
• Review Night Audit and daily operational reports and investigate discrepancies.
• Conduct regular property and guestroom inspections to maintain cleanliness, safety, and brand standards.
• Assist with scheduling, staffing, labor management, inventory, and expense control.
• Support Marriott Bonvoy recognition and enrollment initiatives.
• Assist with hiring, onboarding, training, coaching, and associate development.
• Ensure compliance with hotel policies, safety procedures, and applicable Marriott/Aloft brand standards.

What We're Looking For

• 2+ years of hotel operations experience preferred.
• Previous hotel supervisory or management experience strongly preferred.
• Marriott or Aloft experience is a plus.
• Experience with StayPMS or another hotel Property Management System (PMS) preferred.
• Strong understanding of Front Office and guest-service operations.
• Housekeeping and/or Food & Beverage operational experience is a plus.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to coach and hold associates accountable while maintaining a positive work environment.
• Ability to handle guest concerns professionally and make sound decisions under pressure.
• Comfortable working hands-on alongside hotel associates when operational needs require it.

Schedule & Availability

This is a full-time management position in a 24/7 hotel environment. Candidates must have scheduling flexibility and be available to work days, evenings, weekends, and holidays based on business needs. Occasional overnight coverage may be required.

The Leader We're Looking For

At Aloft, our Operations Manager isn't expected to manage solely from an office. We're looking for someone who is visible, approachable, organized, and willing to step in wherever needed.

That may mean supporting the Front Desk during a busy arrival period, resolving a guest concern, inspecting guestrooms, coordinating a maintenance issue, helping W XYZ during a busy evening, or coaching an associate who needs additional support.

Most importantly, we're looking for a leader who takes ownership, follows through, communicates clearly, supports the team, and genuinely cares about the guest experience.

If you have hotel leadership experience and are ready for the next step in your hospitality career, we'd like to hear from you.

Job Type: Full-Time
Pay: $51,000–$60,000 per year
Work Location: In person

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Marriott hotel employee discounts

We are an Equal Opportunity Employer.

Job Types: Part-time, Full-time

Pay: $51,480.00 - $60,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience:

• PMS Systems: 1 year (Preferred)
• Hotel management: 2 years (Required)

Work Location: In person