Hotel Operations Manager

The Hotel Operations Manager is responsible for overseeing the day-to-day operations of the hotel to ensure exceptional guest service, efficient operational performance, and profitability. This role supervises multiple departments including front desk, housekeeping, maintenance, and food & beverage, ensuring that service standards, safety policies, and operational procedures are consistently followed.

Key Responsibilities

Operations Management

• Oversee daily hotel operations including front office, housekeeping, maintenance, and guest services.
• Ensure all departments operate efficiently and deliver high levels of customer service.
• Monitor occupancy, reservations, and guest satisfaction levels.

Staff Supervision & Leadership

• Recruit, train, schedule, and supervise department managers and staff.
• Conduct performance evaluations and provide coaching for team development.
• Foster a positive, service-oriented work environment.

Guest Experience

• Ensure exceptional guest service and resolve guest complaints or concerns promptly.
• Maintain high standards for cleanliness, comfort, and service quality.
• Implement strategies to improve guest satisfaction scores and reviews.

Financial & Administrative Oversight

• Assist in budgeting, forecasting, and cost control.
• Monitor expenses, labor costs, and operational efficiency.
• Prepare operational reports and analyze performance metrics.

Compliance & Safety

• Ensure compliance with hotel policies, safety regulations, and local hospitality laws.
• Maintain health, sanitation, and security standards.
• Oversee emergency procedures and safety training.

Coordination & Strategy

• Work with the General Manager to implement operational strategies.
• Coordinate with sales and marketing teams to support occupancy and revenue goals.
• Identify opportunities to improve operational efficiency and guest services.

Qualifications

• Bachelor’s degree in hospitality management, Business Administration, or related field preferred.
• 3–5+ years of hotel management or hospitality operations experience.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Knowledge of hotel management systems (PMS) and operational software.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Key Skills

• Leadership & team development
• Customer service excellence
• Operational management
• Budgeting and financial oversight
• Conflict resolution
• Time management and organization

Working Conditions

• Fast-paced hospitality environment.
• Extended standing and walking may be required.
• May require evening, weekend, and holiday shifts depending on hotel operation

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Paid time off

Work Location: In person