Hotel Operations Manager

We are currently seeking a Operations Manager for our hotel property with 100+ guest rooms who fits the following profile.

Our Group is a fast-growing leader in hotel management and seeks a strong, experienced leader to grow along with our company, and to be a part of the culture that puts its people first.

This position is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenue, guest and associate satisfaction, effectiveness and efficiencies. The successful candidate will coordinate, direct and manage day-to-day operations.

Hotel Experience: People who understand how a hotel works, what it takes to be successful, and who appreciate the rewards of making people happy. These people understand that putting a smile on an associate’s or guest’s face is as much of a bonus as any financial award.

Life Experience: People who have a variety of career and life experiences and who have a good idea of “what they want to be and do when they grow up”, which includes being a compassionate leader and running a great hotel.

Balance: People who work hard to balance the most important parts of their lives: Spirit (whatever that means to them), Health, Family and Work.

Profit and Loss Understanding: People who can put people first and still know how to make money in the hospitality industry.

Passion: We seek people who love what they do and people who love who we are and what we do. People who understand and believe in our Core Values so much so that they not only know them…they live them each and every day.

People We Trust: We provide our leaders with a lot of responsibility and latitude. We look for people we trust with both. We are in our properties at least once or twice a week to offer support and catch our leaders doing something right, not to spy or find fault. Therefore, we must trust our leaders to deliver.

Leadership, Charisma & Personality: At its core, ours is a people business. It has to be one that is attractive to people. And we believe that each and every one of our hotels reflects its leader’s personality. It starts at the top. If you have a leader devoid of these characteristics you will not have a hotel where people want to work or stay.

Entrepreneurs and Risk-takers: People who will take the tools we give them, take risks to build their business, and take responsibility for the outcome.

Independent Thinkers: People who can and do think for themselves. People who seek total understanding of various options and come to their own conclusions.

Action: People who understand that doing something…anything…is always the preferable course of action in the hospitality industry.

Accountability: While we are in the people business, we ARE in business. We seek people who can balance the soft heart required to lead people and the tough mind to lead a business. In other words, people who have the ability to hold themselves and others accountable.

Reports to Vice president of Operations

Requirements:

• General Manager experience required. (Hilton, Marriott, IHG very useful)
• The Operations Manager must have “hands on” ability to verse all daily hotel operations. The ability to work AM and PM shifts including holidays and weekends.
• Strong leadership skills and ability to lead high performance team. Pitch in and help co-workers with their job duties as a TEAM player.
• Maximizes room sales through the use and knowledge of Revenue Management systems, techniques and strategies.
• Promotes the hotel by developing and implementing advertising, sales and publicity programs, speaking to the community and business groups, sponsoring special events at the hotel.
• Participate in local community events and work with local community business and agencies to lead and maintain the Hotel’s active community involvement
• Financial responsibilities include optimizing revenue and controlling costs to achieve operational goals. Knowledge of basic hotels accounting, accounts receivable and billing administration.
• Establish and maintain tight controls over food, maintenance and room inventory and supplies.
• Adhere to established preventative maintenance program to the hotel assets.
• Must take personal responsibility for delivering superior hospitality service that exceeds guests’ expectations.
• Leads the brand performance measurements by leading the property to the top 10% of the brand.
• Maintains the hotel’s stature by inspecting guests’ rooms, public access areas, and outside grounds for cleanliness, safety and order.
• Must have a working knowledge of each hotel department including Sales, Front Desk, Housekeeping, Maintenance, Food & Beverage and Administration.
• Monitor and be responsive to guest feedback on social media outlets such as TripAdvisor.
• Ability to implement company policies and procedures, motivating and training associates.
• Computer skills required.
• Excellent communication skills are critical. Must be able to clearly and effectively communicate Hotel’s goals to entire staff. Must also communicate with corporate office on a regular basis.
• Maintain a professional appearance and manner at all times.
• Understands the value of strategic thinking, analysis, and proactive approach to the business environment.
• All other duties as assigned by management.

If you are ready to take on the challenge, gain invaluable experience and execute your leadership skills, we would like to hear from you!

Job Type: Full-time

Pay: $31,214.00 - $85,879.00 per year

Work Location: In person