Hotel Operations Supervisor

Overview

Join our dynamic hospitality team as a Hotel Operations Supervisor, where your leadership and passion for guest service will elevate the overall experience for our visitors. In this energetic role, you will oversee daily hotel operations, ensuring smooth front desk functions, exceptional guest interactions, and efficient team management. Your expertise in hospitality and human resources will drive service excellence, foster a welcoming environment, and support the hotel’s operational success. This paid position offers a fantastic opportunity to develop leadership skills within a vibrant hotel setting.

Responsibilities

• Supervise front desk operations, ensuring efficient check-in and check-out processes while maintaining high standards of phone etiquette and guest communication.
• Lead and motivate a diverse team of hospitality staff, providing coaching, training, and performance feedback to enhance service quality.
• Oversee guest services to ensure all visitors receive personalized attention and solutions to their needs, fostering positive reviews and repeat business.
• Manage hotel administrative tasks including budgeting, scheduling, and human resources functions such as staffing and conflict resolution.
• Coordinate with housekeeping, maintenance, and other departments to uphold cleanliness, safety, and operational standards.
• Monitor daily operations to identify areas for improvement, implement best practices, and ensure compliance with hotel policies.
• Handle guest inquiries or complaints promptly with professionalism, turning challenges into opportunities for exceptional service.

Requirements

• Proven supervising experience within the hospitality or hotel industry.
• Strong customer service skills with a focus on guest satisfaction.
• Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively.
• Demonstrated leadership qualities with the ability to motivate teams and manage multiple priorities.
• Knowledge of front desk operations, phone etiquette, and guest services best practices.
• Experience in budgeting, human resources management, and hotel operations is preferred.
• Excellent communication skills and a positive attitude that energizes the team and enhances guest experiences.

This role is perfect for motivated individuals eager to make a meaningful impact in the hospitality industry while advancing their leadership career in a fast-paced environment!

Pay: $18.00-$20.00 per hour

Benefits:

• On-site parking

Work Location: In person