Hotel Operations Supervisor

** Under New Management **

Tru by Hilton Gaylord is seeking an experienced Operations Supervisor to join our leadership team. The ideal candidate will have previous hotel management and guest service experience. This is a great opportunity to join a company with hotels throughout Michigan, Indiana, Illinois and Ohio - you will have chances for growth not only within the hotel, but throughout our whole portfolio if interested! If you are looking for your next career opportunity, submit your resume today!

Operations Supervisor

Make your next career step a giant leap. We are searching for an Operations Supervisor to step-up and provide key leadership direction to maximize financial returns, drive people development and empower our team to create memorable guest experiences.

A little taste of your day-to-day

Every day is different, but you will mostly be:

● Working as your General Manager’s trusted second-in-command – also acting as manager on duty in their absence

● Directing everyday activity to enable your team to deliver exceptional guest experiences

● Building relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities

● Managing, coaching and developing a team that is dedication to exceptional customer service.

● Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability

What we need from you

● Two to Three years’ hotel or other highly relevant hospitality experience and/or Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration

● Ability to deal with difficult interactions and work under pressure

● Managerial experience working in a customer service function

● Flexibility to respond to a variety of different work situations

● A passion for delivering an exceptional level of guest service

What you can expect from us

As an Operations Supervisor with Amerilodge Group, you will be eligible to take part in a Comprehensive Benefit Plan with the company. In addition, you will accrue Paid Time Off during the year to maintain your work/life balance. We also offer Employee Brand Discounts, Employee Referral Bonuses, and an Employee Assistance Plan.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

We are always excited to meet new people and help them feel welcome in our place of employment! We look forward to talking to you about the opportunities we have available!

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Life insurance
• Paid jury duty
• Paid time off
• Referral program
• Vision insurance

Experience:

• Hilton: 1 year (Preferred)

Ability to Commute:

• Gaylord, MI 49735 (Required)

Work Location: In person