Hotel Receptionist

Job Summary

We are looking for a confident, well-groomed and guest-focused Front Office Reception Executive to join Hampton by IC’s. The role will be responsible for creating a warm first impression, handling front desk operations efficiently, and ensuring a smooth and memorable guest experience throughout the stay.

Key Responsibilities

• Welcome and assist guests with a warm, professional and courteous approach.
• Manage check-in, check-out, room allocation, reservations and guest enquiries efficiently.
• Operate the Hotel PMS (eZee or similar) for reservations, billing, room status and guest records.
• Handle guest requests and complaints professionally and ensure timely resolution.
• Coordinate closely with Housekeeping, F&B, Engineering and other departments for smooth hotel operations.
• Maintain accurate guest records, registration details, billing and front office documentation.
• Handle telephone calls, messages and guest communication with proper etiquette.
• Provide information about hotel facilities, services, room types and local attractions.
• Promote hotel services and upselling opportunities where appropriate.
• Ensure the reception desk, lobby and front office area are maintained to professional standards.
• Follow hotel SOPs, security procedures and guest privacy requirements.
• Ensure proper handover of pending tasks and guest requests between shifts.
• Maintain a high standard of grooming, communication and professional conduct at all times.

Candidate Requirements

• Age: 22–26 years
• Graduate in Hotel Management, Hospitality or any relevant discipline.
• 1–3 years of Front Office experience in a hotel preferred.
• Good working knowledge of eZee PMS or similar hotel PMS.
• Excellent communication skills in English and Hindi.
• Pleasant personality with confident and professional demeanour.
• Strong guest-handling and problem-solving skills.
• Well-groomed, presentable and customer-focused.
• Ability to work effectively under pressure and during busy operations.
• Willingness to work rotational shifts, including weekends and holidays.

Compensation & Working Conditions

Salary: ₹20,000/- per month
Shift: 12 Hours
Positions: 02
Location: Hampton by IC’s, Noida
Department: Front Office
Employment Type: Full-Time

Ideal Candidate

The ideal candidate should be guest-oriented, responsible, confident and proactive, with a strong service mindset and the ability to represent Hampton by IC’s professionally at the first point of guest contact.

Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person