Hotel Receptionist

Job Overview
We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, attention to detail, and a passion for hospitality. The Hotel Receptionist will manage reservations, check-ins, and check-outs while addressing guest inquiries and needs promptly.

Duties

• Greet guests upon arrival with a warm and friendly demeanour.
• Manage the check-in and check-out processes efficiently.
• Handle reservations, cancellations, and modifications using the hotel management system.
• Provide information about hotel services, local attractions, and amenities to enhance guest experience.
• Respond to guest inquiries via phone or in person with professionalism and courtesy.
• Maintain accurate records of guest information and transactions.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Assist in resolving any guest complaints or issues promptly and effectively.
• Uphold hotel policies and procedures while ensuring compliance with health and safety regulations.

Experience

• Previous experience in a hotel or hospitality environment is preferred but not essential.
• Strong phone etiquette with the ability to communicate clearly and effectively.
• Excellent guest service skills with a focus on creating positive experiences for all visitors.
• Multilingual or bilingual abilities are highly desirable to cater to diverse clientele.
• Familiarity with hotel management software is an advantage but not required as training will be provided.

If you have a passion for hospitality and enjoy working in a dynamic environment, we encourage you to apply for this exciting opportunity as a Hotel Receptionist!

Pay: £12.71 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Work authorisation:

• United Kingdom (required)

Work Location: In person