Hotel Receptionist

Bonfanti Design Hotel is a stylish 4-star superior hotel located in the heart of South Tyrol’s Puster Valley. Blending modern design with Alpine charm, the hotel offers high-end hospitality, a gourmet restaurant, and an exceptional wellness area with pools, saunas, and a natural swimming pond. We are dedicated to providing unforgettable experiences for our guests in a refined yet welcoming atmosphere.

Responsibilities:

• Facilitates check-ins and check-outs of guests

• Liaise with different teams concerning operations

• Provide premium guest service experiences for clients throughout their stay

• Liaise with the housekeeping team to provide an overall comfortable guest experience

• Cash handling and credit processing as required

• Resolve guest complaints or otherwise follow up with the manager.

• Reach out to guests to communicate room is ready

• Be familiar with hotel services and promotions and promote them.

• Attend to guests' queries, needs and other special requests

• Follow department policies, procedures and service standards, including all safety policies.

Qualifications:

• Fluency in Italian with good English and/or German (MUST).

• Excellent written and verbal communication, interpersonal skills.

• Highly organised, results-oriented with the ability to be flexible and work well under pressure.

• A degree or Diploma in Hospitality Management is a plus.

• Computer knowledge in a Windows environment (Word, Excel, Outlook).

• Background in hospitality is an asset.

• Must be a team player and be able to multi-task.

Contratto di lavoro: Tempo pieno

Retribuzione: €15.148,79 - €30.668,24 all'anno

Benefit:

• Alloggio
• Mensa aziendale

Domande di preselezione:

• Conosce i software PMS? In particolare Asa?

Esperienza:

• receptionist: 1 anno (Preferenziale)

Lingua:

• Inglese (Obbligatorio)
• Tedesco (Preferenziale)

Sede di lavoro: Di persona