Hotel Receptionist

Experienced Hotel Receptionist

We are currently looking for an experienced Hotel Receptionist to join our brilliant team at our 36-bedroom hotel, ideally located on the edge of Norwich City Centre.

Our hotel welcomes weekend travellers, business professionals, and contractors working away from home. Our reception team plays a central role in creating a positive guest experience — from check-in to check-out and everything in between, including providing guests with helpful local knowledge about Norwich and its attractions.

About the Role

• Contracted hours: 18 hours per week
• Additional hours: Extra hours may be available to cover holidays, sickness, or staff absence, so flexibility is essential
• Days: Monday to Sunday
• Shifts: Day, evening, and occasional night shifts — availability for different shift patterns is highly desirable
• Reception hours: 9:00 am – 11:00 pm, with some special days operating from 10:00 am – 10:00 pm

Key Responsibilities

• Welcoming and assisting guests in a professional, friendly, and helpful manner
• Checking guests in and out efficiently
• Answering telephone calls and responding to emails and guest enquiries
• Taking and managing direct bookings
• Completing daily reception task checklists
• Handling cash and payments accurately
• Assisting with room cleaning when required
• Receiving and checking deliveries
• Maintaining a clean, organised, and professional reception area
• Handling guest requests and resolving issues where possible
• Communicating effectively with housekeeping and management
• Contributing new ideas and suggestions to improve the hotel and guest experience

The Ideal Candidate Will Have

• Previous experience in a hotel reception, hospitality, customer service, or administrative role
• Excellent spoken and written English
• Additional languages are welcomed
• A genuine passion for providing excellent customer service
• A friendly, welcoming, and positive attitude
• Excellent communication and interpersonal skills
• Flexibility and reliability
• The ability to work independently and confidently when required
• Good organisational skills and attention to detail
• A professional approach and willingness to take responsibility

Training will be provided, but previous reception or hospitality experience is preferred.

What We Offer

• A supportive and friendly working environment
• On-the-job training and ongoing support
• A varied role where no two days are the same
• The opportunity to contribute ideas and make a real difference to the guest experience
• Opportunities for additional hours when available

If you are an experienced, reliable, and enthusiastic receptionist who enjoys working with people and would like to join our team, we would love to hear from you.

Job Types: Full-time, Part-time, Permanent

Pay: From £12.71 per hour

Benefits:

• Casual dress
• Employee discount
• Free parking
• On-site parking

Application question(s):

• Are you okay with Lone working? (working alone on shift)

Experience:

• Hospitality: 1 year (preferred)

Language:

• English (required)

Work Location: In person