Hotel Receptionist

Part time Receptionist
Holdsworth House Hotel & Restaurant, Halifax

Are you a confident, professional and personable individual looking to build a career in hospitality?

This is an opportunity to join a well-established, independent hotel where guest experience is at the heart of everything we do. As a Receptionist, you will be one of the key faces of the business — creating first impressions, building relationships with returning guests, and ensuring every stay runs smoothly from arrival to departure.

You’ll be part of a close-knit front of house team in a fast-paced but supportive environment, where attention to detail, organisation and genuine hospitality are valued.

The Hotel

Holdsworth House is a historic, family-owned hotel set within three acres of gardens in Halifax.

• 32 individually styled bedrooms
• Weddings, events, spa and leisure guests
• Strong reputation for service, quality and guest experience

We are proud to be an independent business with a long-standing team and a culture that focuses on professionalism, teamwork and development.

The Role

Reception is the hub of the hotel and plays a vital role in delivering a seamless guest journey.

You will be responsible for:

• Welcoming guests and managing check-in and check-out
• Handling reservations and enquiries via phone, email and in person
• Providing information on the hotel, restaurant and local area
• Managing bookings and maintaining accurate guest records
• Handling payments and billing with accuracy
• Supporting other departments to ensure smooth day-to-day operations
• Resolving guest queries in a calm and professional manner

What We’re Looking For

The ideal candidate will be:

• Friendly, confident and well-presented
• Organised, efficient and detail-focused
• Calm under pressure in a busy environment
• A strong communicator with an excellent telephone and email manner
• A team player with a positive, can-do attitude
• Ideally experienced in a hotel or customer-facing role

Hours & Structure

• casual 16-30 hours
• weekends and evenings
• Flexibility required in line with business needs

You Will Receive

• Competitive salary (based on experience)
• Tronc-based tips
• Free uniform
• Staff meals on duty
• Discounts on food, drink and accommodation (subject to availability)
• Employee Assistance Programme (Hospitality Action – 24/7 support)
• Free on-site parking

The Environment

This is a professional, guest-focused reception team with a strong emphasis on consistency and attention to detail. The pace can be busy, but the environment is supportive, and the team works closely together to maintain high standards.

Job Types: Full-time, Permanent

Pay: From £12.71 per hour

Benefits:

• Company pension
• Employee discount
• On-site parking

Ability to commute/relocate:

• Halifax HX2 9TG: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you interested in the part time or full time role?

Work Location: In person