Hotel Receptionist

Hotel Receptionist role at The Regency Hotel, Solihull:

Location: The Regency Hotel, Solihull
Hours: Varying hours per week on a rota basis
Shift Patterns:

• Early Shift: 07:00am – 15:00pm
• Late Shift: 15:00pm – 23:00pm

Job Type: Full-time, Permanent
Pay: £25,350 p/a

About the Role

The Regency Hotel in Solihull is seeking a professional and enthusiastic Receptionist to join our Front Office team. This is a customer-facing role ideal for someone with strong communication skills, attention to detail, and a passion for delivering outstanding service.

Key Responsibilities

• Handling guest check-ins and check-outs
• Managing reservations, including walk-ins and telephone enquiries
• Cash handling and processing payments
• Answering a high-volume switchboard and directing calls to appropriate departments
• Providing hotel tours to prospective clients when sales staff are unavailable
• Taking bookings for events, meals, and special occasions
• Maintaining a welcoming, organised reception environment

What We’re Looking For

Previous reception experience is essential
Professional and friendly telephone manner
Computer literate with strong word processing skills
Excellent attention to detail
A team player with a customer-first attitude
Flexibility to work a range of shifts, including weekends and bank holidays
Knowledge of Reslynx booking systems is desirable (training provided)

Benefits

• Competitive hourly rate / Salary
• Full training provided
• Friendly and supportive working environment
• Opportunities for growth within the hospitality sector

How to Apply

If you meet the criteria and would like to join our dedicated team, please send your CV and cover letter to [email protected]

Job Type: Full-time

Pay: From £26,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site parking
• Profit sharing

Work Location: In person