Hotel Receptionist

About the role

A hotel reception role welcoming guests and handling check-in and check-out professionally and warmly. You will manage reservation details, respond to enquiries by phone, email and online channels, and provide information about rooms, facilities, local attractions and transport. You will handle guest requests and complaints, resolve issues where possible and coordinate with relevant team members. You will work closely with Housekeeping and other departments to ensure rooms and services are ready for guests, process payments, check transactions and complete shift paperwork accurately. You will provide clear and complete handovers to colleagues and help maintain the cleanliness and presentation of the reception area.

Key responsibilities

• Welcome guests and handle check-in and check-out professionally and warmly
• Manage reservation details and respond to enquiries by phone, email and the hotel's online channels
• Provide information about rooms, hotel facilities, local attractions and transport
• Handle guest requests and complaints, resolve issues where possible and coordinate with the relevant team members
• Work closely with Housekeeping and other departments to ensure rooms and services are ready for guests
• Process payments, check transactions and complete shift paperwork accurately
• Provide clear and complete handovers to colleagues
• Help maintain the cleanliness and presentation of the reception area and assist with other hotel duties when needed

About you

• Able to communicate well in Thai and English, particularly when speaking and writing to guests
• Friendly, approachable, polite and passionate about hospitality
• Responsible, honest, punctual and attentive to detail
• Eager to learn and open to feedback
• A supportive team player who is willing to help colleagues
• Able to prioritise tasks and handle unexpected situations calmly
• Willing to take responsibility for mistakes and put them right
• Comfortable using computers and basic software
• Available to work shifts, weekends and public holidays
• Previous hotel reception experience or familiarity with hotel management systems and online booking platforms would be an advantage

Benefits

• 6 days off per month
• 14 public holidays per year
• 6 days of annual leave after completing one year of employment
• Social security
• Staff meals
• Uniform
• 1 staff drink per week