Hotel Receptionist

Job Summary

Join our dynamic hospitality team as a Hotel Receptionist and Front of House person, where your vibrant personality and exceptional guest service skills will create memorable first impressions for our guests. In this energetic role, you will be the welcoming face of our hotel, managing check-ins and check-outs, handling guest inquiries, and ensuring a seamless experience from arrival to departure. Your enthusiasm and professionalism will set the tone for a positive stay, making every guest feel valued and cared for. This paid position offers an exciting opportunity to thrive in a fast-paced environment dedicated to hospitality excellence.

You will need to be local or have your own transport. The number 59 bus stops directly outside.

Shift pattern is usually 7am-3pm and/or 3pm-11pm and includes weekends.

Duties

• Greet guests warmly upon arrival, providing a friendly and professional first impression
• Manage the check-in and check-out process efficiently using hotel management software
• Handle guest inquiries via phone, email, or in person with clear communication and excellent phone etiquette
• Provide information about hotel amenities, local attractions, and services to enhance guest experiences
• Coordinate reservations, cancellations, and special requests accurately and promptly
• Maintain a tidy and organized reception area that reflects the hotel’s welcoming atmosphere
• Address guest concerns promptly and professionally, escalating issues when necessary to ensure satisfaction
• You will also be assisting with breakfast service and bar duties so must be over the age of 18.Experience
• Previous hotel or hospitality experience is highly preferred; familiarity with front desk operations is a plus but training will be given.
• Strong guest service background with a passion for creating positive experiences
• Multilingual or bilingual abilities to communicate effectively with international guests
• Excellent phone etiquette skills to handle inquiries confidently and courteously
• Knowledge of hospitality standards and procedures to ensure smooth daily operations
• Ability to remain energetic, attentive, and professional in a lively environment
• Experience working with reservation systems or hotel management software is advantageous

Embark on your hospitality journey with us! We value energetic individuals who are eager to deliver outstanding service while growing their skills in a vibrant team environment. Join us in making every guest’s stay exceptional!

Pay: £12.71 per hour

Expected hours: No less than 20.0 per week

Benefits:

• Free parking
• On-site parking

Work Location: In person