Hotel Receptionist

Job Summary

Join our dynamic hospitality team as a Hotel Receptionist, where you will be the welcoming face and first point of contact for our guests. Your energetic and professional demeanor will ensure every guest feels valued and comfortable from check-in to check-out. This role offers an exciting opportunity to showcase your hospitality skills, manage guest inquiries, and coordinate seamless front desk operations in a fast-paced environment. Your enthusiasm and attention to detail will contribute directly to creating memorable guest experiences and maintaining the high standards of our hotel.

Duties

• Greet guests warmly upon arrival, ensuring a positive first impression and smooth check-in process
• Manage guest reservations, cancellations, and modifications efficiently using hotel management software
• Provide accurate information about hotel amenities, local attractions, and services to enhance guest satisfaction
• Handle all guest inquiries via phone, email, or in person with professionalism and courtesy, demonstrating excellent phone etiquette
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests promptly
• Maintain accurate records of guest stays, billing details, and special requests while ensuring confidentiality
• Assist with multilingual communication to accommodate international guests and foster an inclusive environment

Qualifications

• Proven experience in hotel front desk operations or guest services is highly preferred
• Bilingual or multilingual abilities are a strong advantage for engaging with diverse guests
• Exceptional phone etiquette skills combined with clear verbal communication
• Strong organizational skills with attention to detail in managing reservations and guest information
• Demonstrated ability to provide outstanding hospitality and guest services in a fast-paced setting
• Knowledge of hotel management software or reservation systems is desirable
• Previous experience in hospitality or customer service roles will set you up for success

Join us if you're passionate about delivering exceptional guest experiences! We value energetic individuals who thrive on creating welcoming atmospheres and are eager to contribute to our hotel's success. All positions are paid roles that offer opportunities for growth within the hospitality industry.

Pay: From £12.71 per hour

Expected hours: 15.0 – 30.0 per week

Work Location: In person