Hotel Receptionist

Located On Ocean Boulevard, Boulevard Hotel is a luxury 5-star seafront hotel at Pleasure Beach Resort.

Job Overview

We are seeking a professional and welcoming Receptionist to join our front desk team. The successful candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role offers an excellent opportunity to work in a dynamic hospitality environment, where organisational skills and a friendly demeanour are essential.

Duties

• Greet guests warmly upon arrival and assist with check-in and check-out procedures
• Manage guest reservations, cancellations, and modifications efficiently
• Handle guest enquiries via phone, email, or in person with professionalism and courtesy
• Provide information about hotel services, local attractions, and amenities
• Maintain accurate records of guest details and billing information
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Process payments securely and issue receipts promptly
• Address guest concerns or complaints promptly to ensure a positive experience
• Maintain a tidy and organised reception area at all times

Requirements

• Proven experience in hotel reception or guest services is preferred
• Excellent phone etiquette and communication skills
• Strong organisational skills with attention to detail
• Ability to remain calm and professional under pressure
• Knowledge of hospitality industry standards and practices is advantageous
• Friendly, approachable demeanour with a genuine desire to assist guests
• Flexibility to work various shifts as required, including evenings, weekends and Bank Holidays

Expected hours: 16.0 per week

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking
• Transport links

Application question(s):

• Have you worked as a receptionist in a Hotel before?

Work Location: In person