Hotel Receptionist (Full-Time / Part-Time)

Panache Hotel Group (PHG) is a dynamic and rapidly expanding hotel management company specializing in short-term accommodations, hotels, and independent serviced apartments based in Western Australia. With a portfolio of six distinguished hotels in Perth’s central business district, East Perth urban area, Sydney, and Melbourne CBD, Panache is poised for further growth and exciting new projects in 2027. Our vision is to become the leading short-stay company for discerning owners who value simplicity and confidence in securing the highest possible fixed returns. By prioritizing guest satisfaction and a seamless “home away from home” experience, Panache has built a solid reputation in the industry and continues to thrive.

Panache Hotel Group is currently seeking a dynamic and experienced Hotel Receptionist (Full-time or Part-time) to join our team. This is a permanent full-time or part-time position that requires for the full flexibility to work varying shifts, including AM shifts, PM shifts, and Night shifts.

About the Role

We are recruiting for Hotel Receptionists (AM Shift, PM Shift & Night Shifts).

This role is essential in delivering excellent guest experiences and ensuring the smooth day-to-day operation of the hotel. The ideal candidates will have strong communication skills, attention to detail, and a genuine passion for hospitality.

Key Responsibilities

• Provide exceptional service and create memorable guest experiences from check-in to check-out.
• Handle guest enquiries and resolve issues professionally and efficiently
• Process payments and manage guest accounts using the hotel PMS system
• Assist with daily reporting, reservations, and general front office administration
• Maintain safety, security, and presentation standards throughout the shift
• Perform nightly audits, prepare financial summaries, and ensure system rollovers are completed accurately before reception closes
• Coordinate with other key departments through company required portal and communicate professionally.

About You

• Previous hotel front office or customer service experience preferred
• Strong communication, interpersonal, and problem-solving abilities
• Competent with Microsoft Office; experience with Newbook or Opera Cloud is an advantage
• Ability to work independently, multi-task, and perform under pressure
• Flexibility to work varying shifts, weekends, and public holidays on a rotating roster is a must.
• Potential future 24-hour reception operations, candidates with night shift availability will be highly regarded
• legal rights to work within Australia

Interested for this job? Send over your resume with cover letter and click for apply! Only suitable candidates will be contacted by email.