Hotel Reservation Assistant

Hotel Reservation Assistant

Otra Vez en Santa Fe is looking for experience that will provide exceptional service to all owners and guests by assisting them in a friendly, efficient, courteous, and professional manner. The assistant will perform all front office-related functions including but not limited to checking guests in / out, maintaining guest records, handling cash and credit card transactions, and the ability to schedule guests at least 2 years in advance. The assistant will maintain a high standard of integrity, service, and hospitality at all times to promote the Otra Vez en Santa Fe’s customers' service standards.

COMPUTER SKILLS:

Proficient in: Microsoft Word, Excel, Outlook, Google Drive, and good phone skills

RESPONSIBILITIES:

Duties include but are not limited to:

· To relate to the public in a warm, friendly manner and provide a hospitable environment at all times.

· To give attention to detail and be able to multiple tasks simultaneously and efficiently.

· To handle money and utilize office machines in the normal day-to-day activities.

· To maintain complete knowledge of and comply with all departmental policies, service procedures, and standards including all room types, numbers, layout, decor, appointments and location, all room rates, special packages and promotions, daily house counts, and expected arrivals/departures and room availability status for any given day.

· To anticipate guests’ needs, respond promptly and acknowledge all guests, however busy.

· To maintain positive guest relations at all times.

· To resolve guest complaints, ensuring guest satisfaction.

· To maintain a clean and organized workspace.

· Provide efficient and smooth day-to-day operation of our office.

· We will train the right person.

· The ideal candidate should have excellent oral and written communication skills and be able to organize their work.

· Resolve minor guest complaints to the satisfaction of the customer or inform supervisor of major problems, and complaints.

· Self-starter and take ownership of the position.

Pay is based on experience and is negotiable. Please send a resume and cover letter as to why you think you would be a great addition to Otra Vez to PO Box 2927, Santa Fe, NM 87504. Please no calls.

Pay: $19.00 - $23.00 per hour

Benefits:

• Paid time off

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Excel: 1 year (Preferred)

Work Location: In person