Hotel Reservation Customer Service Representative - Fixed Weekend Off

Customer Service Representative – Hotel Reservation Account

Onsite | ₱19,000–₱31,000/month | Full-time | Davao City

Build Your Career in Travel and Hospitality

Interested in travel, hotels, and helping people plan their stays? This Hotel Reservation Account opportunity allows you to turn your communication and customer service skills into a career in the travel and hospitality industry.

You'll assist customers with hotel reservations, bookings, room availability, cancellations, and other accommodation-related concerns while gaining valuable experience in a customer-focused environment.

Whether you have previous BPO experience or you're looking for your first opportunity in the industry, qualified applicants are welcome to apply.

Job Overview

Position: Customer Service Representative – Hotel Reservation Account

Salary: ₱19,000–₱31,000 per month

Location: Davao City

Work Setup: Onsite

Employment Type: Full-time

Experience: With or without BPO or call center experience are welcome to apply

Compensation and Benefits

• Competitive salary package of ₱19,000–₱31,000 per month
• Performance-based incentives and bonuses
• Paid hotel reservation account training
• Skills development and upskilling opportunities
• Career growth and advancement opportunities
• Structured onboarding and training support

About the Role

As a Customer Service Representative for a Hotel Reservation Account, you will assist customers with hotel bookings and accommodation-related requests.

You may help customers check room availability, make or modify reservations, process cancellations, understand hotel policies, and obtain information about available accommodations.

The role requires clear communication, attention to detail, and the ability to provide accurate information while creating a smooth reservation experience for every customer.

What You Will Do

• Handle customer inquiries through phone, chat, or email related to hotel reservations
• Assist customers with hotel bookings and reservation requests
• Check room availability and provide accurate accommodation information
• Assist with reservation changes, modifications, and cancellations
• Provide information about hotel rates, policies, amenities, and accommodations
• Help customers resolve reservation and booking concerns
• Process reservation requests accurately and efficiently
• Document customer interactions and reservation details in the system
• Escalate complex concerns to the appropriate team when necessary
• Meet established quality, productivity, and customer satisfaction standards

Qualifications

• High School or Senior High School graduate; college-level applicants and graduates are welcome
• With or without BPO or call center experience are welcome to apply
• Good English communication skills, both verbal and written
• Strong customer service and interpersonal skills
• Good attention to detail and accuracy when handling reservations
• Interest in travel, tourism, hotels, or hospitality is an advantage
• Basic computer skills and ability to navigate multiple applications
• Good problem-solving and multitasking skills
• Willing to work onsite in Davao City
• Willing to work on shifting schedules, including weekends, nights, and holidays when required

Training and Work Setup

• Onsite position in Davao City
• Paid hotel reservation account training
• Structured onboarding and training support
• Shifting schedules may include weekends, evenings, nights, and holidays
• Opportunities to develop customer service, reservation, communication, and problem-solving skills

Why Apply for a Hotel Reservation Account?

If you enjoy travel, hotels, and customer interaction, this role can give you an opportunity to turn that interest into professional experience.

For experienced BPO professionals, it provides an opportunity to expand your customer service background into the travel and hospitality industry. For applicants without BPO experience, paid training provides an opportunity to learn the role while developing valuable customer service and communication skills.

With a ₱19,000–₱31,000 salary range, paid training, performance incentives, and career growth opportunities, this role is a strong option for applicants looking to build a career in customer service, travel, and hospitality.

Location

Davao City – Onsite

If you're ready to start or grow your career and want an opportunity connected to the travel and hospitality industry, apply today.

Pay: Php18,000.00 - Php31,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person