Hotel Security Supervisor

Position Summary:  Supervises Security Guards to ensure compliance with security procedures, company policies, and service standards. Monitors daily operations, conducts inspections and briefings, prepares incident reports, responds to emergencies, and provides coaching, training, and disciplinary support to maintain a safe and secure environment. Works flexible shifts as required in a 24-hour operation.

Main Duties and Responsibilities

• Monitor Security Guards to ensure that correct methods of operation are carried and out and policies are observed.
• Coach, appraise and discipline guards as appropriate and document actions taken.
• Assist with training of Security Guards and make recommendations as needed.
• Monitor guards on posts, making periodic checks to ensure that they are alert and on assigned posts.
• Check the written work of Security Guards and give advice when needed.
• Conduct lineups and ensure that incoming guards are properly briefed and well groomed.
• Inspects work area for cleanliness and ensures that all equipment are accounted for and in order.
• Prepare daily incident reports.
• Respond to emergency and serious matters and report to Senior Security and other appropriate persons.
• Ensure that all complaints, calls for assistance and other matters have been dealt with and proper reports have been completed.
• Performs other reasonable duties as requested by management
• The Company operates a twenty-four (24) hour business. Therefore, you may be rostered to work shifts, which may change from time to time.

                                                                               

Required Qualifications:

• A minimum of a high school diploma required
• Able to manage a diverse workforce
• Skills in communicating and establishing effective Working relationship with employees, law enforcement organizations and the public.
• Excellent written and verbal communication.
• Basic computer skills.
• Three years experience in Security or Law Enforcement.
• Completed an advanced Security Training Course.
• Knowledge of Supervisory practices and ability to direct and discipline staff.
• Knowledge of Security Policies and Procedures.