Hotel Supervisor

Job Summary

The Hotel Supervisor is responsible for supervising daily hotel operations, coordinating staff activities, resolving guest concerns, and ensuring excellent customer service. They monitor operational standards, support management, and help achieve the hotel's business goals through effective leadership and problem-solving.

Key Responsibilities1. Guest Service Management

• Welcome guests and ensure they receive exceptional customer service.
• Handle guest complaints, requests, and emergencies professionally.
• Ensure guests have a comfortable and pleasant stay.
• Follow up on guest feedback and implement improvements.

2. Staff Supervision

• Supervise front office, housekeeping, food and beverage, and maintenance staff.
• Assign daily duties and monitor employee performance.
• Train new employees on hotel policies and procedures.
• Prepare work schedules and manage shift changes.
• Motivate staff to maintain high service standards.

3. Hotel Operations

• Oversee daily hotel activities to ensure smooth operations.
• Ensure rooms are ready and meet cleanliness and quality standards.
• Monitor occupancy levels and coordinate with the reservations team.
• Ensure all hotel departments communicate effectively.

4. Quality Assurance

• Conduct regular inspections of guest rooms and public areas.
• Ensure compliance with health, safety, and hygiene regulations.
• Monitor service quality and implement corrective actions where necessary.
• Maintain hotel appearance and operational standards.

5. Financial Responsibilities

• Monitor departmental expenses and control operational costs.
• Assist with budgeting and inventory management.
• Verify daily cash handling and financial reports where applicable.
• Help achieve revenue targets through efficient operations.

6. Administrative Duties

• Prepare daily operational reports.
• Maintain employee attendance and performance records.
• Ensure compliance with hotel policies and legal regulations.
• Participate in management meetings and provide operational updates.

7. Safety and Security

• Ensure the safety of guests, employees, and hotel property.
• Respond appropriately to emergencies such as fire alarms, medical incidents, or security concerns.
• Ensure security procedures are followed at all times.

Required Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Previous experience in hotel operations or hospitality, preferably in a supervisory role.
• Knowledge of hotel management systems (PMS) is an advantage.
• Basic computer proficiency, including Microsoft Office applications.

Required Skills

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Outstanding customer service skills.
• Problem-solving and conflict-resolution skills.
• Time management and organizational skills.
• Ability to multitask in a fast-paced environment.
• Decision-making and attention to detail.
• Financial and inventory management knowledge.
• Flexibility to work shifts, weekends, and public holidays.

Pay: ₦100,000.00 - ₦150,000.00 per month

Work Location: In person