Hotel Valet

Valet Guest Ambassador JOB DESCRIPTION: Valet Guest Ambassador will greet guests in a professional manner as they arrive at the hotel. Candidates must be able to work a flexible schedule to include weekends and holidays.  Essential Functions:

• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.
• Communicate parking procedures to guests.
• Drive Airport Shuttle for guest pick up and departure
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Making sure all public areas/walkways are safe and clutter-free. (This includes helping Engineering Department in the winter with snow removal
• Efficiently and safely drives guests vehicles to and from assigned parking areas
• Accurately fills out key information tickets for each set of keys and stores keys accordingly
• Consistently and carefully hangs keys and pulls them from their assigned area
• Accurately observes assigned areas for any unauthorized tampering of guests vehicles and reports  any incidents to the Supervisor and/or Security
• Accurately and thoroughly completes all required operational forms and reports
• Consistently demonstrates conscientious cash handling in accordance with departmental procedures

  JOB REQUIREMENTS:

• Must have experience in a guest contact position  - Must possess a valid driver license with clean driving record  - Must have excellent interpersonal communication skills  - Must be 21 years of age