Hotline Agent (2 Years Customer Service Experience, Shift Duty)

Client Description

Company Description: A leading provider of telecommunications and information technology services in Hong Kong.

Location: Fo Tan

Nature: Renewable Contract (12 Months)

Job Description

• Deliver professional customer service by addressing customer inquiries through phone, live chat, and email channels.
• Maintain a professional phone manner and a customer-focused mindset to achieve high client satisfaction.
• Demonstrate excellent interpersonal and communication skills while handling daily inquiries.
• Manage customer communications in fluent spoken and written English, Cantonese, and Mandarin.
• Handle shift duties across scheduled time slots to support continuous team operations.

Job Requirements

Requirements:

• Secondary education qualification or above.
• Minimum of 2 years of experience in customer service roles.
• Proficiency in written and spoken English, Cantonese, and Mandarin.
• Strong interpersonal, communication, and problem-solving skills.
• Good telephone etiquette with a strong commitment to customer service.
• Possession of a valid Safety Card.
• Immediate availability is highly preferred.

Employment terms:

• 12-month renewable secondment contract.
• 5-day work week totaling 40 working hours per week.
• 7x24 shift duty arrangement with 3 rotating time slots, including a overnight shift option from 11:00 PM to 8:00 AM covering Mondays to Sundays and Public Holidays.
• Compensation provided for duty worked on statutory holidays.
• Working location at Fo Tan.