House Attendant

SUMMARY:
Responsible for general cleaning duties and a variety of cleaning tasks in public

areas and suites.

ESSENTIAL FUNCTIONS:

1. Remove soiled linen and trash from suite attendant carts

2. Transport soiled linen to laundry and trash to dumpster

3. Deliver cribs, roll-aways, groceries and various items related to suites as

requested by supervisor and/or guest. Return them to proper storage when

the guest has finished using the items

4. Move furniture as required. This may include setting up tables and chairs in

all meeting rooms for guest functions

5. Deliver supplies to proper storerooms and ensure locations are clean and

organized

6. Remove all debris and trash from grounds and parking lot and check all trash

and recycling receptacles. Clean as necessary.

7. Keep public areas neat and remove trash, mop floors and clean carpets as

necessary or as requested by management

8. Vacuum and clean fireplaces if applicable, replenish logs and tags

9. Assist housekeepers in stripping floors and vacuuming when required

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10. Clean kitchen light fixtures, under refrigerators, ceiling fans, sliding glass

door tracks and other items as assigned

11. Flip mattresses in suites as directed by manager

12. Hang curtains and privacy drapes

13. Assist in the removal and laundering of bedspreads, blankets and curtains

14. Assist in monthly housekeeping inventory

15. Deep clean public areas as assigned

16. Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen,

Empathize, Apologize, React, Notify)

17. Always have a friendly and welcoming demeanor when interacting with our

guests

18. Clean rollers of vacuum and change vacuum bags at regular intervals to

ensure continued proper functioning

19. Responsible for knowing all hotel emergency procedures

20. Follow all hotel safety guidelines and requirements

21. Responsible for following all hotel quality assurance standards for

department

22. Responsible for the proper administration of key control for issued keys

23. Responsible for the proper administration of keys left by guests in suite

24. Bring all lost and found items to the supervisor’s or manager’s office for

logging and storage

25. Report immediately to a supervisor or manager any out of the ordinary

situation in the guestrooms including unreported pets, parties in the suite,

unusually dirty suites, a vacant suite when the room is thought to be

occupied, or an occupied suite when the room is thought to be vacant

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26. Fill out maintenance work orders and deliver to supervisor/manager

or designated area in a timely manner

27. Learn basic front desk duties to cover lunches as needed

28. Accommodate guest special requests courteously

29. Answer guest questions regarding the hotel and local area facilities

and services

30. Carry out any reasonable request by management that I am capable

of performing.

Please note this job description is not designed to cover or contain a comprehensive

listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.