House Detective

Job Summary:

This position is responsible for preventing and mitigating losses and protecting assets of the hotel as well as those of its guests; Protects guests and employees from their belongings, prevent vandalism, damage or loss of hotel property and preserve order in the hotel premises.

Key Result Areas:

1. Guest Safety and Security

• Maintain a visible security presence throughout the hotel.
• Conduct regular patrols of guest floors, public areas, parking areas, and hotel perimeter.
• Respond immediately to guest concerns involving safety and security.
• Assist guests when necessary for their protection.
• Assist guests during emergencies and evacuations.
• Ensure unauthorized persons are prevented from accessing restricted areas.

2. Loss Prevention and Asset Protection

• Protect hotel assets against theft, vandalism, fraud, and misuse.
• Monitor suspicious activities and investigate unusual incidents.
• Prevent internal and external theft through surveillance and inspections.
• Conduct bag inspections in accordance with company policy.
• Assist in inventory loss investigations when requested.
• Safeguard confidential company information.

3. Patrol and Surveillance Operations

• Conduct scheduled and random patrols of all hotel facilities.
• Monitor CCTV cameras and security monitoring systems.
• Report safety hazards, maintenance issues, and security risks immediately.
• Check emergency exits, fire exits, and restricted access points.
• Verify that doors, windows, and secured areas remain properly locked.
• Maintain detailed patrol logs.

4. Incident Investigation and Reporting

• Conduct investigations involving theft, accidents, guest complaints, employee misconduct, and security violations.
• Gather evidence including witness statements, CCTV footage, and other related evidence to a case.
• Prepare comprehensive incident and investigation reports.
• Coordinate with department heads during investigations.
• Preserve evidence for possible legal proceedings.
• Recommend preventive actions to avoid recurrence.

5. Emergency Response and Crisis Management

• Respond promptly to medical emergencies, fire alarms, natural disasters, disturbances, and other emergencies.
• Coordinate evacuation procedures.
• Assist emergency responders and law enforcement agencies.
• Secure affected areas during emergencies.
• Administer basic first aid when qualified.
• Participate in emergency drills and preparedness activities.

6. Enforcement of Hotel Policies and Procedures

• Enforce hotel security policies consistently and professionally.
• Ensure compliance with access control procedures.
• Monitor employee adherence to company rules relating to security.
• Address violations tactfully while maintaining professionalism.
• Verify identification of contractors, suppliers, and visitors.
• Prevent unauthorized solicitation and loitering.

7. Coordination with Law Enforcement and Government Agencies

• Coordinate with local police, fire department, emergency responders, and other government agencies when necessary.
• Assist in filing police reports.
• Accompany investigators during official investigations.
• Maintain confidentiality of investigations.
• Support compliance with government safety regulations.

8. Safety Inspection and Risk Assessment

• Conduct routine safety inspections of hotel facilities.
• Identify potential hazards affecting guests and employees.
• Recommend corrective actions for unsafe conditions.
• Monitor compliance with occupational safety standards.
• Report defective security equipment.
• Participate in hotel risk assessments.

9. Documentation and Record Management

• Maintain accurate security logs and incident records.
• Document daily occurrences and unusual activities.
• Prepare shift turnover reports.
• Maintain confidentiality of security records.
• Ensure proper filing of investigation reports.
• Submit reports within prescribed timelines.

10. Professional Conduct and Guest Relations

• Provide courteous and professional assistance to guests at all times.
• Maintain a calm demeanor during stressful situations.
• Demonstrate integrity, honesty, and confidentiality.
• Promote a safe and welcoming hotel environment.
• Work collaboratively with all hotel departments.
• Participate in security and customer service training programs.

Job Type: Full-time

Benefits:

• Employee discount
• Opportunities for promotion
• Staff meals provided

Work Location: In person