House Manager Support

Job Title: House Manager Support
Department / Function: Operations
Location: South Wales

About the Role

This role exists to provide operational, logistical, and administrative support that ensures the smooth running of residential properties. It contributes directly to high‑quality property standards by coordinating supplies, maintenance activity, warehouse operations, and essential deliveries. The role also provides cover for House Managers during periods of absence, including property visits and preparing CCTV monitoring reports for local authorities. By supporting day‑to‑day operations across multiple sites, the role helps maintain safe, compliant, and well‑managed homes.

Responsibilities

Operational Support

• Provide day‑to‑day operational support to the House Manager across multiple residential properties.
• Assist in coordinating property maintenance tasks and ensuring operational standards are maintained.
• Ensure properties are adequately supplied with required materials and equipment.

Warehouse & Logistics

• Assist with warehouse operations, including organising stock, preparing items for dispatch, and maintaining accurate inventory records.
• Transport and deliver furniture, equipment, and other large items to residential properties.
• Support property setups, maintenance tasks, and operational requirements alongside the House Manager.

Procurement & Budget Support

• Source and purchase items requested by the House Manager in a timely and cost‑effective manner.
• Ensure purchased goods are delivered, stored, and made available for operational use.
• Maintain records of purchases and support budget monitoring in line with company procedures.

Property Inspections & Cover Duties

• Assist with routine property visits and operational inspections when required.
• Provide holiday or absence cover for House Managers, including conducting house visits and inspections.
• Prepare and submit CCTV monitoring reports to relevant council authorities when covering for House Managers.

Administration & Communication

• Maintain clear communication with the House Manager and operational team regarding property needs, deliveries, and ongoing tasks.
• Assist with record keeping, documentation, and operational reporting.
• Ensure all tasks are completed efficiently and in accordance with company policies and procedures.

Behaviours & Values

• Acts professionally when interacting with tenants, contractors, and external partners.
• Takes ownership of tasks and follows through to completion.
• Builds positive working relationships across operational and property teams.
• Demonstrates flexibility and a practical, hands‑on approach to problem solving.
• Works safely and complies with all health and safety requirements.

Skills & Abilities

• Strong organisational and time‑management skills with the ability to prioritise effectively.
• Able to work independently and demonstrate initiative as a self‑starter.
• Clear and confident communication skills.
• Practical problem‑solving ability in operational environments.
• Capable of undertaking physical tasks including lifting, transporting, and delivering large items.
• Able to maintain accurate records and support operational reporting.

Experience & Knowledge

• Experience supporting operational, facilities, warehouse, or property‑related activities.
• Understanding of stock control, logistics, or warehouse processes.
• Awareness of budget management and cost‑control principles.
• Experience working in practical, hands‑on operational environments.
• Familiarity with property inspections or routine site visits (desirable).

Qualifications & Training

• Full UK driving licence (essential).
• Any mandatory health and safety training required for the role (or willingness to complete).
• Commitment to ongoing professional development relevant to property operations.

Additional Requirements

• Willingness to travel between multiple properties.
• Flexibility to support warehouse, property, and operational environments.
• Ability to provide cover for House Managers during periods of leave or absence.

Job Type: Full-time

Pay: From £27,500.00 per year

Benefits:

• Company car
• Company pension

Work Location: In person