Household Helpers / Driver Assistant

Position

HH Helpers/ Driver Assistant

Overview

Reports to Operations Manager

Plan and execute assigned orders to exceed customer expectations, ensure customer satisfaction, and maintain profitability for McCollister’s and its members.

Works directly for the driver. Provides assistance with pick up and delivery services for a variety of household and household goods commodities. Strives to satisfy customers by providing individualized service according to established plans. Identifies customer service problems to the driver and dispatcher for resolution. Assists driver with completing paperwork and communicating with customers and dispatchers.

A valid Real ID is required for access to military bases.

Responsibilities

• Help execute shipment plans within the scope of branch operations and United Van Lines.
• Manage workload to maximize efficiency and exceed customer expectations.
• Assist driver to operate vehicle and equipment in the safest manner possible.
• Protect customer products and facilities.
• Identify significant customer service problems to the driver for resolution.
• Maintain accurate order status for accountability.
• Handling freight.
• Completing paperwork.
• Assist driver as needed.

Education

• Equivalent combination of education and experience.

Experience

• A minimum 1 years’ experience
• Experience working in the household moving industry
• McCollister’s helper certification
• Must have a valid driver’s license in good standing
• Ability to lift 75 lbs
• Positive communication skills
• Competent computer skills
• Candidate must be able to communicate effectively at all levels of the organization
• Must be organized
• Proven track record of working in a team environment and autonomously

Key Competencies

• Act professionally at all times, especially with customers at a client location
• Strong work ethic
• Willingness to learn
• Positive communication skills
• Customer service skills
• Very organized and work in a timely manner
• Problem solving and conflict resolution
• Team oriented and personally committed to continuous improvement
• Demonstrated ability to interface effectively and positively with all members of the organization
• Basic computer and typing skills for basic Microsoft Office and Google G Suite applications