Household Relocation Warehouse Lead

Location: Columbus, Ohio 43228

Department: HHG Warehouse

Employment Status: Non-Exempt | Hourly

Compensation: $22.00 to $25.00 an hour

The Company: We are a global company with local values. What started with a single truck in 1921 in Cincinnati, Ohio has become a third-generation, family-owned business. Our goal is to move our customers to their next big milestone. Whether that's helping a person move one block or solving complex supply chain problems, we're here to help you move forward with confidence.

The Role: We are a leading household goods relocation and storage company dedicated to providing exceptional moving, storage, and logistics services. Our team takes pride in safely handling customers' personal belongings throughout every stage of the relocation process.The Warehouse Team Lead plays a crucial role in the efficient operation of our household goods relocation warehouse. This position is responsible for coordinating daily warehouse activities, ensuring the safe and accurate movement of customers' household belongings, maintaining inventory integrity, and providing leadership and guidance to warehouse associates.

• The ideal candidate has warehouse experience in the moving industry, strong leadership skills, attention to detail, and the ability to thrive in a fast-paced moving and storage environment.
• Coordinate and prioritize daily warehouse activities, including outbound pulls, deliveries, inbound shipments, and storage operations.
• Organize team members to efficiently receive, inspect, and process inbound household goods shipments.
• Verify pull tickets and shipment documentation for accuracy.
• Ensure all shipments are received and inventoried according to company standards.
• Load, secure, and unload customers' household goods and furniture safely.
• Load equipment required for deliveries, relocations, and moving services.
• Sign and return completed load sheets and documentation to Operations.
• Maintain accurate records, inventory transactions, and warehouse documentation.
• Organize and manage warehouse inventory and storage locations.
• Track assignments and projects to ensure timely completion.
• Provide daily direction, coaching, and support to warehouse associates.
• Measure warehouse productivity and report performance to the Warehouse Director.
• Promote teamwork, accountability, and operational excellence.
• Fill in and assist with warehouse duties as business needs require.
• Demonstrate initiative, problem-solving, and sound decision-making.
• Deliver exceptional customer service throughout the relocation and storage process.
• Collaborate with the customer service team to maximize efficiency and customer satisfaction.
• Serve as a point of contact for customers when questions or issues arise.
• Build positive working relationships with customers, van operators, and internal teams.
• Maintain a clean, organized, and safe warehouse environment.
• Follow all company policies, procedures, and safety standards.
• Maintain accountability for all company property and customer belongings.
• Ensure accuracy of shipments and inventory transactions.
• Attend required meetings, training sessions, and continuing education programs.
• Maintain required certifications and operational standards.

Qualifications: Required:

• High School Diploma or GED.
• Ability to operate a forklift and maintain power equipment certification.
• Experience working in a fast-paced warehouse, logistics, moving, storage, or distribution environment.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently with minimal supervision.
• Strong problem-solving and decision-making skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Customer-focused mindset with a commitment to service excellence.

Preferred:

• Previous warehouse lead, supervisor, or team leadership experience.
• Experience in the household goods moving, relocation, storage, logistics, or transportation industry.
• Experience handling furniture, household goods, and customer-owned property.
• Customer service experience.

Pay & Benefits: If hired as full time: this position comes with a comprehensive benefits package and a competitive salary commensurate with experience. Benefits include:

• Competitive pay: $22 to $25 per hour
• Health, dental, and vision insurance
• Life and disability insurance
• Accident, critical illness insurance
• 401k retirement plan
• Paid time off and paid holidays

Conditions:

• Ability to lift and move up to 50 to 100 pounds unassisted.
• Frequent bending, stooping, pushing, pulling, lifting, and standing for extended periods.
• Ability to work indoors and outdoors in varying weather conditions.
• Frequent exposure to dust, dirt, grease, sunlight, exhaust, and fuel fumes.
• Ability to work evenings and weekends as operational needs require.
• Comfortable working in a demanding, fast-paced warehouse environment.

At Planes, everything starts with culture. Our TEAM culture is part of our DNA: it's evident in how we speak, in the choices we make, and in how we interact with our customers and with each other. We prioritize our culture because we know it's what makes us different - and it's what drives us to grow, and evolve, together.