Housekeeper

Reports to: Head Housekeeper

Purpose of the Role

The Housekeeper is responsible for maintaining the highest standards of cleanliness, hygiene, and presentation across all areas of the Home. The role ensures a clean, safe, and comfortable environment for residents, staff, and visitors while supporting infection control and the overall wellbeing of those in the Home.

Core Responsibilities

Cleaning and Housekeeping

• Maintain bedrooms, bathrooms, corridors, and public areas to a high standard of cleanliness and hygiene.
• Perform daily cleaning duties, including emptying bins, vacuuming, mopping, making beds, and cleaning lounges, dining rooms, and lavatories.
• Complete weekly deep cleans, including dusting, polishing, washing floors, shampooing carpets, and cleaning light fittings and furniture.
• Replenish toiletries, towels, and other supplies as required.
• Ensure efficient and economical use of cleaning materials and equipment.
• Keep storage and cleaning areas tidy, organised, and well stocked.
• Assist with linen room duties as requested.

Laundry Operations

• Operate commercial laundry and pressing equipment safely and effectively.
• Sort, wash, dry, and iron laundry, ensuring clean and dirty items are handled and stored separately.
• Process bedding, towels, personal laundry, and other linens in priority order.
• Label unmarked clothing and ensure items are returned to the correct residents.
• Inspect items for stains or damage and ensure a high-quality finish.
• Use laundry supplies efficiently and maintain cleanliness of the laundry area.

Health, Safety, and Compliance

• Adhere to infection control, health and safety, and fire procedures at all times.
• Handle cleaning agents, chemicals, and equipment safely and in accordance with COSHH regulations.
• Report hazards, faulty equipment, or maintenance issues promptly.
• Follow the Home’s waste disposal and safeguarding policies.
• Promote safe working practices and contribute to maintaining a hazard-free environment.

Communication and Teamwork

• Inform the Head Housekeeper of any special cleaning requirements or issues.
• Participate in staff and resident meetings as required.
• Work collaboratively with other departments to ensure a clean and welcoming environment.

Training and Development

• Attend mandatory training and refresher courses as required.
• Maintain professional knowledge of cleaning methods, hygiene, and infection control standards.

General Responsibilities

• Uphold the Home’s reputation by providing excellent service and maintaining confidentiality at all times.
• Report sickness, absence, or incidents promptly in line with company procedures.
• Support safeguarding by recognising and reporting any concerns regarding residents’ wellbeing.
• Ensure security of the Home and safe storage of equipment and supplies.
• Carry out any other reasonable tasks as directed by the Head Housekeeper or Home Manager.

Skills and Qualifications

• Previous experience in a similar housekeeping or cleaning role.
• Understanding of cleaning methods, equipment, and materials.
• Positive, flexible, and team-oriented approach.
• Strong initiative, self-motivation, and attention to detail.
• Caring attitude and respect for residents’ dignity and privacy.
• Effective communication skills, both verbal and written.
• Basic digital competence and record-keeping skills.

Note: This job description is not exhaustive and may be amended to meet the changing needs of the service following consultation with the post holder.

Pay: £25,420.00-£54,120.00 per year

Benefits:

• Company pension

Work Location: In person