Housekeeper

Position Summary

Cleans and prepares guest rooms by meeting established company and brand standards to assure guest satisfaction.

Our staff prides itself on providing outstanding hospitality to our guests, and our Housekeeping team is a significant part of this.

Essential Duties and Responsibilities

The following essential duties may be carried out with or without reasonable accommodation:

• Cleans, sanitizes, and prepares all areas of the hotel room to ensure a safe and clean experience.
• Prepares housekeeping carts with supplies, keeping them clean and stocked.
• Ensures cart rooms are kept in a clean and orderly fashion.
• Restocks room amenities and supplies such as towels, soaps, and literature.
• Performs deep cleaning tasks on a regular basis.
• Strips bed of all linens and remakes bed with fresh linen.
• Restocks, and delivers as needed, extra guest room supplies such as hangers, blankets, and pillows.
• Responds to calls for housekeeping problems such as spills or broken glass.
• Inspects rooms to ensure everything is in working order, such as door and window locks, lights, televisions, and plumbing.
• Notifies maintenance, or appropriate department, immediately of any needed room repairs or of any unsecured, unsafe situation.
• Completes all assigned tasks within allotted minutes per room.
• Maintains a friendly and courteous demeanor in guest interactions.
• Maintains a professional image through appearance and dress.
• Follow all policies and procedures.
• Performs other duties as assigned.

Other Duties and Responsibilities Performed Occasionally

• May assist other departments when workload requires.
• May help train new Room Attendants.
• May operate chemical dispenser to refill cleaning supplies.

Knowledge, Skills, and Abilities

• Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
• General knowledge of chemical safety and bloodborne pathogens.
• Ability to scrub and scour surfaces, extending arms over head, bending, and stooping to perform cleaning tasks.
• Ability to push and/or pull equipment weighing up to 100 lbs. (such as housekeeping carts) and lift a maximum of 50 lbs. independently or with assistance.
• Ability to crouch, kneel, and reach to perform cleaning tasks.
• Ability to perform repetitive motions, particularly in the hands and arms.
• Ability to work a flexible schedule, including weekends and holidays.
• Able to perform a wide variety of tasks during busy/stressful times.
• Good customer service skills.
• Ability to collaborate across departments.
• Ability to prioritize competing demands.
• Honesty and integrity.
• Ability to communicate effectively verbally and read basic instructions.

Education and Experience

• On-the-job training provided.
• Relevant experience preferred.