Housekeeper/Cleaner

Position objectives:

• Act as an ambassador for the hotel at all times
• To provide a consistently clean, safe and welcoming environment for patrons and staff maintaining standards of hygiene and presentation throughout venue
• Ensure policies and procedures are adhered to relating to customer service, cleanliness and personal development
• Maintaining accountability, a positive work environment and being an integral part of a strong, supportive and professional team

Principal Responsibilities:

• Ensure excellent and professional client service at all times
• Setup and reset specific activities as directed
• Undertake general cleaning and service duties of accommodation
• Communicate and liaise with team members, management and other areas of operation
• Adhere to company Code of Conduct and standards at all times
• Ability to work in a team based environment
• Be aware and understand the hotel Work Health & Safety (WHS) policies and procedures
• Develop and maintain high levels of service within the hotel on a daily basis
• Proficient in the professional service of housekeeping and cleaning
• Good conflict resolution skills
• Courteous, welcoming and informative
• Strong and effective communication methods with management and staff
• Follow Standard Operating Procedures (SOPs) and / or Safe Work Procedures (SWPs) for all areas of the hotel at all times
• Any other duties directed by Management