Housekeeper/Laundry

Responsible for cleaning and maintaining of assigned areas to the required standards as lay down by Housekeeping Shift leader/Housekeeping Supervisor. The primary areas of responsibility will be room or public space cleaning, however the same standards are to be maintained in other designated areas as assigned from time to time.

Specific Duties

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Reports to Housekeeping office with uniform and clock in.

• Collects the floor or Public area master key, signs for it and picks up daily room reports from Housekeeping office. To ensure that the key is not handed over to anyone and should not open guest rooms for anyone.

• Inform the HK Office Coordinator/Shift Leader about any lost and found items ( follow the LSOP in place)

• Report any breakage and lost items to your Shift leader or manager

• Report any associate and guest complaints to your Shift leader or manager.

Responsibilities while cleaning Guest Rooms:

• No excessive noise to be made in the guest room areas, as it may disturb a guest. This has to be applied any time during the day or night while on the floor.

• Priority to the checkouts / arrivals to be given when scheduled for the preparation of the rooms. The only exception to prioritize the occupied rooms is based on guest request.

• Check for DND’s before entering an occupied room. Inform your supervisor of any room discrepancies, extra departures, and extended stays

• Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.

• Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.

• Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.

• Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.

• Remove trash, dirty linen, and room service items from room and balcony/patio.

• Check that all appliances are present in the room and in working order (e.g., hair dryer, television and remote, DVD player, microwave).

• Straighten desk items, e.g. newspapers or magazines, furniture, and appliances and restore to original positions.

• Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).

• Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).

• Special cleaning of the day to be performed.

Job Types: Part-time, Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning: 1 year (Preferred)

Work Location: In person