Housekeeper/Laundry Worker

Overview

Join our dynamic hospitality team as a Housekeeper/Laundry Worker and become a vital part of creating a welcoming, spotless environment for our guests. In this energetic role, you will be responsible for maintaining the cleanliness and sanitation of guest rooms, public areas, and laundry facilities. Your attention to detail and commitment to safety will ensure our standards of excellence are consistently met, providing guests with a comfortable and hygienic stay. This position offers an engaging work environment where your efforts directly contribute to memorable guest experiences.

Duties

• Provide exceptional customer service to all hotel guests, making their stay as
• comfortable and accommodating as possible while achieving team and Brand goals.
• Perform quality assurance (QA) requirements for department.
• Rotate linen changing in accordance with extended stay schedule.
• Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode,
• clean mirrors and windows, change linens, make beds, clean iron caddy and empty
• water from iron.
• Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
• Maintain kitchen suite in accordance with extended stay standards.
• Check shower curtain for mildew, scum, and clean accordingly.
• Properly replace linen and guest amenities as needed.
• Clean and stock Suite Attendant carts and maintain in a presentable manner.
• Check for missing and/or damaged furniture, equipment, etc. and report it to the
• Head Housekeeper. Fill out and turn in work order to Head Housekeeper.
• Properly label lost and found articles and turn them in.
• Report maintenance problems in guest rooms immediately.
• Responsible for proper administration of key control for issued keys or keys left by guests in the suite.
• Maintain security for guests and property by keeping room doors locked at all times.
• Work in laundry area as necessary.
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Willingness and ability to train new associates.
• Complete maintenance work orders and deliver to the supervisor in a timely manner.
• Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team’s entire workload is completed daily.Requirements
• Proven experience in hotel housekeeping or custodial roles with knowledge of janitorial or industrial cleaning techniques.
• Familiarity with floor cleaning methods including floor care and the use of various cleaning equipment such as vacuums and buffers.
• Ability to handle chemical agents safely by understanding chemical handling procedures and reading Safety Data Sheets (SDS).
• Strong manual handling skills for heavy lifting tasks associated with laundry or furniture movement.
• Excellent customer service skills with a friendly attitude towards guests and team members alike.
• Knowledge of hotel emergency procedures and safety protocols to maintain a secure environment.
• Physical stamina to stand, walk, bend, lift heavy objects, and perform repetitive cleaning tasks throughout shifts.
• Prior experience in hospitality or janitorial services is preferred but not required; training will be provided for the right candidate.
• Perform other duties as required.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each duty

satisfactorily. The requirements listed below are representative of the knowledge, skill,

and/or ability required. Reasonable accommodations may be made to enable individuals

with disabilities to perform the job functions.

Education and/or Experience:

• High School diploma or GED preferred.
• No previous required, but preferred.

Knowledge, Skills and Abilities:

• Ability to maintain confidentiality of business and financial matters and information

related to the property, owner(s), partners, guests, associates, etc.

• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner

with other associates, management, guests, vendors, suppliers, and other members of

the general public conducting business with the property.

• Ability to communicate effectively.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Basic knowledge of hotel operations or ability to learn quickly.
• Ability to work as a team player with all levels of associates.
• Dedicated, hard-working, self-motivated.
• Practice safety standards at all times.
• Skilled in operation of tools and equipment listed below.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff

equipment, fire alarm system/panel and emergency procedures, etc.

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24

hours a day. Department schedules must accommodate fluctuating business

demands and associates may be asked to work shifts other than those they prefer or

normally work and overtime as required.

• Comply with hotel and/or department uniform and professional behavior and

appearance standards.

Carry out all reasonable requests by team leaders and managers and act as a team

player with all levels of staff.

• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other

property documents.

• Immediately report any suspicious activities by guests or others.

EQUIPMENT OPERATED:

• Vacuum cleaner
• Room Attendant/Suite Attendant cart
• Laundry chute
• Ozone Machine
• Rollaway bed; sofa bed; baby crib
• Dish washer
• Oven
• Refrigerator

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are

representative of those that must be met by an associate to successfully perform the

functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the job functions.

• While performing the duties of this job, the associate is occasionally required to sit;

regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.

• The associate is regularly required to stand, walk, and reach with hands and arms.
• The associate must frequently lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust

focus.

• The noise level in the work environment is usually moderate.
• Associate may be required to wear personal protective equipment (PPE) while

performing certain duties.

Join us in delivering exceptional cleanliness standards while fostering a welcoming atmosphere for our guests! Your dedication ensures every visitor enjoys a pristine environment that feels like home away from home.

Pay: From $16.50 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person