Housekeeper/Room Attendant

Department: Back of House

Supervisor Title: Executive Housekeeper, Assistant General Manager, General Manager

Job Summary: To provide and maintain clean and comfortable guest rooms to ensure high levels of guest satisfaction. Also provide friendly and courteous service to each and every guest you come in contact with.

Responsibilities

• Pick-up room reports and keys to assigned areas daily. All keys must be signed out at the start of your shift and signed in at the end of your shift in the key control log.

• Proceed to the laundry area to pick-up your assigned cart and necessary supplies which will be handed out by your supervisor.

• Always be careful not to make excessive noise in the guest room areas. You never know when you may disturb a guest, and this applies at any time during the day or night while you are on the floor.

• Check-outs will be done first. The only exception to this is a special request.

• Report all rooms listed as “do not disturb” to your superior for approval.

• Sheets are to be changed in every room, every day, unless specified by the guest.

• Continue from room to room, being careful to observe all Do Not Disturb signs.

• Clean rooms according to established procedures; return cart to linen room at end of shift.

• Each associate is expected to carry out all reasonable requests by management.

• Be flexible in regard to work schedule.

• Report to work on time and in proper and clean uniform, including name tag.

• Be knowledgeable about daily hotel operations. Be up-to-date with all changes, new procedures and events.

• Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel.

• Handle all duties according to hotel policies, procedures, internal rules and standards

• Have knowledge about all emergency procedures and know how to act on them.

• Report any unusual occurrences or requests to the manager.

• Assist fellow associates in their jobs when able to improve daily operations of the hotel

• Perform all other duties as assigned.

• Must have a valid driver’s license, Proof of insurance and pass as approved driver.(If applicable)

PHYSICAL REQUIREMENTS

Sitting rarely

Walking frequent

Climbing stairs occasionally

Standing constantly

Crouching/bending/stooping occasionally

Reaching occasionally

Grasping frequently

Pushing/pulling occasionally

Near vision constantly

Far vision frequently

Hearing constantly

Talking constantly

Smell constantly

Taste constantly

Lifting/carrying up to 50+lbs.

Qualification Standards

• Must be physically fit and have the ability to bend, stoop and lift.

• Must have the ability to work independently with little supervision.

• Must be able to work with industrial laundry equipment, cleaning equipment and cleaning chemicals.

NOTICE

The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times.

Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.

I have read and understand my job description as stated above.