Housekeeper/Room Attendant

Job Summary:

The Housekeeping Room Attendant is responsible for maintaining the cleanliness, orderliness, and appearance of guest rooms and public areas within the hotel. The Room Attendant ensures that all rooms are clean, stocked with necessary supplies, and ready for guests upon arrival.

Key Responsibilities

1. Cleaning and Maintenance

o Clean and service assigned guest rooms in a timely and thorough manner, following hotel standards and guidelines.

o Make beds, change linens, vacuum/sweep/mop floors, dust, and polish furniture.

o Clean and sanitize bathrooms, replenish towels, and other bathroom supplies.

o Empty trash bins and ensure rooms are free of any debris.

o Inspect rooms for maintenance issues and report any necessary repairs

2. Stocking and Supplies:

o Replenish guest room amenities such as soap, shampoo, lotion, towels, and other necessary items.

o Ensure that housekeeping carts are fully stocked and organized at the start and end of each shift.

o Monitor and control the use of cleaning supplies to prevent waste.

3. Guest Interaction:

o Respond to guest requests for additional amenities or services in a courteous and prompt manner.

o Report any lost and found items to the housekeeping supervisor immediately.

o Maintain a friendly and professional demeanor when interacting with guests.

4**. Safety and Security:**

o Follow all safety procedures and guidelines, including proper handling of cleaning chemicals.

o Ensure that guest room doors are securely locked after cleaning.

o Report any suspicious activity or security concerns to hotel management.

5**. General Duties:**

o Assist with cleaning of public areas as needed.

o Work closely with other team members to ensure smooth and efficient operations.

o Adhere to the hotel's standards for cleanliness, guest service, and operational efficiency.

Other duties as assigned to meet the needs of the property.

Qualifications:

• High school diploma or equivalent.
• Previous housekeeping experience in a hotel or similar environment is preferred.
• Ability to work independently and efficiently in a fast-paced environment.
• Strong attention to detail and a commitment to high standards of cleanliness.
• Good communication skills and a customer service-oriented attitude.
• Ability to lift and move heavy objects (up to 50 lbs) and stand for extended periods.

Working Conditions:

• Flexible working hours, including weekends and holidays.
• Physical stamina is required for lifting, bending, and long periods of standing.

Benefits:

• Competitive salary and potential for tips.
• Employee discounts on hotel stays.
• Opportunities for career growth within the hotel.

The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.

Crossroads Hospitality, LLC and its affiliates are Equal Opportunity/Affirmative Action Employers, and encourage women, minorities, individuals with disabilities, and protected veterans to apply.