Housekeeping Assistant - Supervisor

The busy Renaissance by Marriott Baltimore Harbor Place hotel is hiring a Housekeeping Assistant/Supervisor. The Assistant Housekeeping Supervisor supports the Executive Housekeeper or Housekeeping Manager by overseeing daily cleaning operations, inspecting rooms, and guiding staff to maintain hotel cleanliness and brand standards.

Responsibilities

• Operations & Scheduling: Open or close the housekeeping/laundry departments, assign daily cleaning tasks to room attendants and housepersons, and sync room status updates with the front desk.
• Quality Inspections: Inspect guest rooms, hallways, and public spaces to verify they meet property and brand cleanliness standards.
• Staff Support & Training: Onboard and train new housekeeping staff, provide ongoing coaching, and track attendance or shift performance.
• Inventory & Supplies: Monitor stocks of linens, guest amenities, and cleaning chemicals, reporting shortages or equipment damage to management.
• Maintenance & Safety: Coordinate with the engineering or maintenance department to fix broken room fixtures and ensure compliance with safety and OSHA guidelines.
• Guest Services: Respond quickly to guest requests, handle special/VIP room setups, and resolve complaints.

Qualifications

• Education: High school diploma or GED required; a 2-year or 4-year degree in hospitality or business management is often preferred by major brands.
• Experience: 1 to 3 years of experience in housekeeping, guest services, or front desk operations, with prior supervisory or lead experience preferred.
• Skills: Strong leadership, time management, attention to detail, basic computer/tablet literacy, and effective communication.
• Physical Demands: Ability to walk and stand for long periods, bend, reach, and lift up to 25–50 pounds.

About the company

Discover Renaissance Baltimore Harborplace Hotel, located on Baltimore’s famed Inner Harbor. The hotel offers 31,000 square feet of event space, 21 breakout spaces, 622 guest rooms, an on-site business center, fitness center, restaurant, coffee shop, and lounge.

We value our team and are committed to supporting their professional growth, well-being, and work-life balance. We offer a competitive benefits package that may include:

• Competitive salary
• Health, dental, and vision insurance
• Paid time off, holidays, and sick leave
• Professional development and training opportunities
• Career advancement and internal growth opportunities
• Employee recognition and reward programs
• A collaborative, inclusive, and supportive work environment