Housekeeping Attendant

Looking for a couple extra housekeepers for the weekends and holidays

$13 to $14 an /hour starting based on experience.

Microtel Inn & Suites

643 Hastings Ave. Holland MI 49423

Department –Housekeeper

Reports to –General Manager

Position Summary: Responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following Microtel Inn & Suites' Core Values and Wyndham standards, as well as going above and beyond to ensure that guests are 100% satisfied.

Essential Functions:

Report to work in uniform presented professionally, neat, and clean
Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
Anticipate and meet the needs and expectations of our guests, then go one step further
Communicate regularly with the Executive or Assistant Executive Housekeeper to ensure all early outs, late check outs, etc. are taken care of accordingly
Stock housekeeping carts with supplies and amenities needed throughout the shift
Clean rooms according to Microtel Inn & Suites and Wyndham standards
Room Cleaning Procedure:

· Scrub floor, shower, bathtub, sink, and toilet in bathroom

· Remove all used guest amenities, linens, and garbage

· Restock amenities (i.e. coffee, soap, shampoo, etc.)

· Check all drawers, closet and refrigerators to clean and remove left over items

o Report valuable items to front desk for Proper Lost and Found procedures

· Make beds while checking for damaged or stained linen at the same time

· Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e. wall fixtures, windowsills, vents, etc.)

· Vacuum entire bedroom and hallway outside the door to the room

· Complete extra tasks assigned (hallways, storage, extra items)

· Inform front desk once the assigned rooms are cleaned frequently

· Report front desk if there is a luggage in the room after check-out time. Wait for front desk instructions to clean the room.

· Return roll-aways and cribs with fresh linen to the appropriate storage rooms

· Transport all dirty laundry to the laundry rooms

· Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate

· Inspect for safety and report any maintenance issues to the Front desk

· Report any special room issues (i.e. damage, smoke, pets, etc.) to the Front desk

· Report all missing or broken, and lost and found items to the Front desk

· Ensure that all standards set by Microtel Inn & Suites and Wyndham are being followed at all times, while also maintaining a minimum of two rooms complete per hour

• Assist in keeping all storage rooms organized Maintain a positive attitude throughout the shift, and keep Team Member morale high

Attend and contribute to daily Wyndham Count On Me meetings
Follow all Microtel Inn & Suites Processes
Exhibit regular and recurrent attendance records
Other duties as requested by management

Work Schedule:

· Work regularly requires or varies between day, evening, night, holiday, or weekend assignments. Schedule varies according to business demands and needs

Uniform and Appearance Guidelines:

· Uniform shirt and name tag provided. Microtel Inn & Suites approved black slacks and close-toed shoes are the responsibility of the Team Member.

Appearance:

· All facial piercings must be approved by management. Gauges in ears are not allowed on anyone who's primary job function is interacting with guests. Hair must be of a natural color and kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The General Manager has the authority to veto any decision made by the position's supervisor

How do I deliver this?

· We genuinely care about people and we show this through living out our promise of Count On Me Culture each and every day. It’s what connects every colleague in all hotels.

· Each hotel delivers Count On Me Hospitality in their own way, and at the heart of it all are specific, core service skills.

· Count On Me Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

Employee Name (Print):

Employee Signature:

Date:

Job Type: Part-time, Full-time

Experience:

hotel: 1 year (Preferred)
hospitality: 1 year (Preferred)
Benefits:

None
Hours per week:

Part-Time: 16-24
Full-Time: NA
Pay Frequency:

Bi-weekly or Twice monthly
Schedule:

Weekends required
Holidays require

Job Types: Part-time

Pay: $13.00 - $14.00 per hour

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning: 1 year (Preferred)

Work Location: In person