Housekeeping Attendant, Front Desk, Night Audit

Job Summary

We are seeking a dynamic and dedicated Housekeeping Attendant, Front Desk, and Night Audit professional to join our vibrant hospitality team. This multifaceted role combines the essential duties of maintaining cleanliness and guest comfort, managing front desk operations, and ensuring smooth night audit procedures. The ideal candidate will be energetic, detail-oriented, and passionate about delivering exceptional guest experiences around the clock. Your enthusiasm will help create a welcoming environment that encourages repeat visits and positive reviews.

Responsibilities

• Perform thorough cleaning and maintenance of guest rooms, public areas, and back-of-house spaces to uphold high standards of cleanliness and hygiene.
• Greet guests warmly upon arrival, check them in efficiently using front desk systems, and provide excellent customer service throughout their stay.
• Manage guest inquiries, requests, and complaints with professionalism and a positive attitude, ensuring guest satisfaction at all times.
• Operate multi-line phone systems with proper phone etiquette to handle reservations, inquiries, and internal communications seamlessly.
• Conduct night audit procedures by reconciling daily financial transactions, preparing reports, and ensuring all records are accurate for the next day’s operations.
• Assist with guest services such as providing local information, coordinating transportation, or handling special requests to enhance their experience.
• Maintain security protocols during night hours by monitoring CCTV surveillance and ensuring the safety of guests and staff.

Skills

• Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world.
• Strong customer service skills with a friendly demeanor and a proactive approach to guest needs.
• Previous hotel or hospitality experience is preferred to understand industry standards and procedures.
• Excellent phone etiquette combined with experience managing multi-line phone systems for efficient communication.
• Knowledge of front desk operations, including check-in/check-out processes and reservation management software.
• Ability to work independently during night shifts while maintaining attention to detail in cleaning and administrative tasks.
• Demonstrated ability to handle sensitive situations with professionalism and discretion.

Join us in creating memorable stays for our guests! This paid position offers an exciting opportunity to develop your hospitality skills while working in a lively environment that values energy, professionalism, and exceptional service delivery.

Pay: $18.10-$24.56 per hour

Benefits:

• Flexible schedule
• On-site parking

Work Location: In person