HOUSEKEEPING

About the role

We are seeking a dedicated and detail-oriented Housekeeping professional to join our team at Cocoon Reserve in Central Lombok, West Nusa Tenggara. This is a full-time position where you will play a crucial role in maintaining the exceptional cleanliness, comfort and presentation standards of our facilities. Your work will directly contribute to creating a welcoming and hygienic environment that ensures guest satisfaction and upholds our reputation for excellence in the hospitality industry.

What you'll be doing

• Perform daily cleaning and sanitisation of guest rooms, bathrooms, common areas and public spaces to maintain the highest standards of cleanliness and hygiene
• Change bed linens, replace towels and replenish guest amenities in a timely and professional manner
• Inspect rooms and facilities for any damage or maintenance issues, reporting these promptly to management
• Maintain inventory of cleaning supplies and equipment, ensuring adequate stock levels are maintained
• Follow established cleaning protocols and standard operating procedures, including the correct use of cleaning chemicals and equipment
• Respond promptly to guest requests for additional cleaning services or special needs
• Assist in maintaining order and organisation of storage areas and housekeeping departments
• Work collaboratively with team members and other departments to support seamless daily operations
• Adhere to health and safety regulations and contribute to a safe working environment

What we're looking for

• Proven experience working in a housekeeping or similar cleaning role within the hospitality or tourism sector
• Strong attention to detail with a commitment to maintaining high cleanliness standards
• Physical capability to perform the demands of the role, including lifting, bending and standing for extended periods
• Excellent time management and organisational skills to prioritise multiple tasks effectively
• Ability to work independently and as part of a team in a fast-paced environment
• Good communication skills and a professional, courteous demeanour when interacting with guests and colleagues
• Knowledge of appropriate use of cleaning chemicals, tools and equipment, with a strong commitment to safety protocols
• Reliability and punctuality, with the ability to work flexible shifts as required
• Fluency in English is preferred; additional language skills are advantageous

What we offer

• Full-time employment with a competitive salary package
• A supportive and collaborative work environment within a respected hospitality organisation
• Opportunities for skills development and career progression within the housekeeping department
• A role that directly contributes to guest experiences and operational excellence
• Training and support to help you succeed in your position

Apply now

If you are passionate about delivering excellence in housekeeping and would like to join our team at Cocoon Reserve , we encourage you to submit your application today. Please provide a copy of your CV and any relevant certifications or references that demonstrate your experience in the housekeeping or hospitality sector.