Housekeeping

Room Attendant / Housekeeping

Fairfield Inn & Suites by Marriott
2100 Hughes Drive | Norwalk, IA 50211

Position Type

Full-Time or Part-Time | Hourly

Reports To

Housekeeping Supervisor / Assistant General Manager / General Manager

Position Summary

The Room Attendant / Housekeeping position is responsible for ensuring guest rooms, suites, hallways, and assigned areas of the hotel are clean, comfortable, safe, and maintained to Fairfield Inn & Suites by Marriott standards.

The Room Attendant plays a critical role in the overall guest experience. A clean and well-maintained guest room is one of the most important factors in guest satisfaction, online reviews, and repeat business.

The successful candidate will take pride in their work, pay close attention to detail, work efficiently, and consistently deliver a clean and welcoming room for every guest.

Essential ResponsibilitiesGuest Room Cleaning

• Clean and service assigned guest rooms according to hotel and Marriott/Fairfield standards.
• Make beds and replace linens and towels as required.
• Dust, wipe, disinfect, and clean all room surfaces.
• Clean bathrooms, including toilets, showers, tubs, sinks, mirrors, floors, and fixtures.
• Vacuum and/or mop floors as appropriate.
• Empty trash and replace liners.
• Restock towels, toiletries, tissues, toilet paper, and other guest supplies.
• Clean and inspect furniture, fixtures, appliances, mirrors, windows, and other room features.
• Ensure all room amenities are properly arranged and functioning.
• Report maintenance issues, damaged items, or safety concerns immediately.
• Perform detailed cleaning when required, including deep-cleaning assignments.

Room Inspection & Quality

• Thoroughly inspect each room before marking it clean and ready for sale.
• Check that the room is properly stocked and presented.
• Identify stains, damage, missing items, or maintenance concerns.
• Ensure rooms are free of trash, hair, dust, fingerprints, and other visible cleanliness issues.
• Follow established room-cleaning procedures and quality standards.
• Correct any deficiencies before releasing the room for guest occupancy.

Guest Service

• Treat guests with courtesy, respect, and professionalism.
• Greet guests when encountered in hallways or other areas of the hotel.
• Respond appropriately to guest requests and direct requests outside the housekeeping role to the appropriate department.
• Protect guest privacy and personal belongings.
• Immediately report lost-and-found items according to hotel procedures.
• Maintain a professional appearance and positive attitude while on property.

Public Area & Housekeeping Duties

• Clean assigned hallways, stairwells, public areas, employee areas, and other designated spaces.
• Assist with cleaning the lobby and other guest areas as directed.
• Remove trash and maintain cleanliness around housekeeping areas.
• Keep housekeeping carts clean, organized, and properly stocked.
• Maintain housekeeping closets and supply areas in an organized condition.
• Assist with laundry duties when needed.
• Assist with special cleaning projects and hotel-wide cleaning assignments.

Laundry Responsibilities

When assigned laundry duties, the employee may be responsible for:

• Washing, drying, folding, and organizing hotel linens and towels.
• Properly sorting soiled linens.
• Inspecting linens for stains, damage, or excessive wear.
• Removing damaged or unusable linens from circulation according to hotel procedures.
• Keeping the laundry area clean and organized.
• Maintaining adequate linen supplies for housekeeping operations.
• Following proper procedures when operating washers, dryers, irons, and other laundry equipment.

Safety & Security

• Follow all hotel safety procedures and OSHA requirements.
• Properly use cleaning chemicals and equipment.
• Never mix cleaning chemicals.
• Use required personal protective equipment when appropriate.
• Report spills, hazards, damaged equipment, or unsafe conditions immediately.
• Follow proper procedures when entering occupied guest rooms.
• Respect guest privacy and security at all times.
• Immediately report suspicious activity or security concerns to management.
• Follow hotel procedures regarding Do Not Disturb rooms and guest requests.

Lost & Found

All guest property found in a guest room or public area must be handled according to hotel Lost & Found procedures.

Employees are expected to:

• Never remove guest property from the hotel for personal use.
• Immediately report found items to management.
• Properly document and secure found items.
• Maintain complete honesty and integrity when handling guest belongings.

Productivity Expectations

The Room Attendant must be able to work efficiently while maintaining quality.

Employees are expected to:

• Complete assigned rooms within established productivity expectations.
• Maintain consistent cleaning quality throughout the shift.
• Communicate with the Housekeeping Supervisor regarding rooms that require additional time.
• Prioritize rooms based on hotel occupancy, arrivals, departures, stayovers, and management direction.
• Work effectively during high-occupancy periods.
• Assist other housekeepers when assigned rooms are completed.

Quality should never be sacrificed simply to increase room count. Employees are expected to balance productivity with the cleanliness standards required by the hotel and Marriott brand.

Teamwork

• Work cooperatively with other housekeeping team members.
• Communicate room status accurately with the Housekeeping Supervisor and Front Desk.
• Assist coworkers when needed.
• Maintain a positive and respectful workplace.
• Be willing to perform duties outside of normal assignments when reasonably requested by management.
• Support the overall operation of the hotel.

Attendance & Reliability

Reliable attendance is essential to this position.

Employees are expected to:

• Report to work on time and ready to work.
• Follow the posted schedule.
• Properly communicate absences or tardiness according to hotel policy.
• Be flexible based on occupancy and business needs.
• Be available to work weekends and holidays as scheduled.
• Understand that hotel operations operate 365 days a year.

QualificationsRequired

• Reliable and dependable.
• Strong attention to detail.
• Ability to work independently.
• Ability to follow instructions and established procedures.
• Ability to maintain confidentiality and guest privacy.
• Positive attitude and professional demeanor.
• Ability to work at a consistent pace in a physically demanding environment.
• Ability to communicate effectively with supervisors and coworkers.

Preferred

• Previous hotel housekeeping experience.
• Previous hospitality, hotel, or cleaning experience.
• Experience working in a fast-paced environment.

Previous hotel experience is preferred but not required. We are willing to train the right candidate who demonstrates reliability, a strong work ethic, attention to detail, and a commitment to cleanliness.

Physical Requirements

The Room Attendant position is physically demanding.

The employee must be able to:

• Stand and walk for extended periods.
• Frequently bend, stoop, kneel, crouch, and reach.
• Push and pull housekeeping carts.
• Lift and carry linens, supplies, and equipment.
• Make beds and repeatedly perform physical cleaning tasks.
• Vacuum, mop, dust, scrub, and clean bathrooms.
• Work with cleaning chemicals and equipment safely.
• Lift and carry approximately 25–50 pounds, depending on assigned duties.
• Perform repetitive movements throughout the workday.

Reasonable accommodations may be made for qualified individuals with disabilities where required by applicable law.

Key Performance Standards

Success in this position will be measured by:

1. Cleanliness
Guest rooms consistently meet or exceed hotel cleanliness standards.

2. Attention to Detail
The employee notices and corrects small issues before the guest does.

3. Productivity
Assigned rooms are completed efficiently while maintaining quality.

4. Guest Satisfaction
The employee contributes to positive guest experiences and cleanliness scores.

5. Reliability
The employee consistently arrives on time and completes assigned duties.

6. Teamwork
The employee supports coworkers and communicates effectively with the housekeeping and front-office teams.

7. Accountability
The employee takes ownership of their work and immediately communicates problems or concerns.

Our Housekeeping Standard

At Fairfield Inn & Suites, cleanliness is not just a task, it is part of the guest experience.

Every room should be cleaned as though a VIP guest is arriving. Employees are expected to take pride in their work and understand that the condition of the guest room directly impacts guest satisfaction, Marriott Bonvoy loyalty, online reviews, and the reputation of the hotel.

Our Goal:

Clean Room. Clean Bathroom. Clean Details. Happy Guest.

Equal Employment Opportunity

Fairfield Inn & Suites by Marriott is committed to providing equal employment opportunities to qualified individuals. Employment decisions are made without regard to legally protected characteristics under applicable federal, state, or local law.

Disclaimer

This job description describes the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify duties and responsibilities based on hotel business needs.

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount

Work Location: In person